Field Service Technician (Copier/Printer) London, England
Arena Group Ltd
Full Time
London, England
20160 - 21627 GBP ANNUAL Today
Job description
General Information
City
Uxbridge
State/Province
Greater London, London
Country
United Kingdom
Department
Technical Customer Services
Date
Thursday, June 22, 2023
Working time
Full-time
Ref#
20030491
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Technical Customer Services
Seniority Level
Entry Level
Description & Requirement
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Job Role Summary
Responsible for the maintenance and repair of Xerox and/or third party products from Kyocera, Ricoh, Sharp, HP and Canon whilst having the basic ability to resolve networking and operating system issues.
Purpose
Working remotely, you will be required to solve technical hardware & software problems at customer sites, whilst liaising closely with the client to ensure total satisfaction. Optimise workload & costs in line with planned targets and guidelines set by the business and/or your line manager
Main Responsibilities
- Provide service activity, incl. performance actions and maintenance/retrofits activities, in the team on a specific product group/family
- Provide installations and de-installations of Xerox & third party products within agreed customer timeframes in order to meet contractual agreements
- Recognize additional business opportunities or selling points at customers and report via appropriate channels to Xerox
- Timely escalation of technical problems as specified in the escalation-procedure in order to minimize the down-time of machines.
- Manage the business relationship with customers according to the agreements in their contracts in order to optimize customer satisfaction
Candidate Background: Skills, Knowledge, and Abilities
- Experience in a field service rolle
- Minimum Good knowledge of the English language
- Minimum Developed analytical skills.
- Skills in the use of electronic diagnostic tools, such as multi meter’s
- Preferred Knowledge in the field of computers, networks, data communication and colour knowledge (if relevant for the product portfolio)
- Customer-focused mentality
- Willing to work flexibly
Arena Group Ltd
www.arenagroup.net
Wakefield, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Computer Hardware Development
1991
