Field Service Manager West Drayton, London, England
Job description
Tasks
THE ROLE
Responsible for managing CVT Fleet Solutions & Services technical support to defined CVT & van fleet customers. This position plays a vital role in monitoring & maintaining the companies CVT National & Regional service quality levels through on-site fleet Inspections & audits in conjunction with robust dealer quality audits. The role also provides key field technical support in both PLT and CVT product groups, reactive warranty on site Inspection service & product performance monitoring bench marking activities.
RESPONSIBILITIES / DUTIES INCLUDE:
> CVT tyre fleet inspections / audits - Using Sword & FCT systems capture accurate tyre tread measurements and various other tyre condition status information. Communicate to both the on site customer maintenance / operations teams and responsible 360 network dealer of any important immediate remedial work and instigate corrective measures that ensure efficient and effective continuation of customer fleet operations at that site. Report results of site Fleet Checks both internally and externally to relevant parties
> Customer Fleet & Network Training - Delivers targeted driver education training to optimse tyre performance and contribute to a fleet PPK profitability. Conduct various NTDA / IMI training courses to drive higher servicing standards within our 360 network. Support where applicable in technical internal training
> CVT product performance monitoring (PPMo) - Using the FCT system conducts and co-ordinates the monitoring of both regular and test products placed within area of responsibility and ensures data obtained is accurate and timely, and where necessary reports the specific tyre performance current status within their targeted fleets
> Digital Solutions Technical Support - When required provide field service support with fault diagnosis and rectification with CPC / digital solutions Provide CPC 360 next work training support e.g. sensor application
> 360 Network partner audits - Support within a specific geographical area with planned business / service audits at a 360 network partners site to ensure defined company servicing standards are being delivered. Report audit results both internally & externally focussing on areas of non compliance. Reschedule and revisit 360 network sites where the initial audit requirements were below the required standards
> Technical Field Support - Supports when required with other field technical support services e..g. dynamic weight exercise, vehicle fuel data extraction, vehicle wheel alignment etc to continuosly add additional service value as part of the companies premium brand offering
> Field Warranty Support - Provides resolution of both PLT & CVT end users warranty concerns / complaints when requested. Ensures the warranty judgement meets the GCH quality standards
Qualifications
SKILLS, BEHAVIOURS & EXPERIENCE:
> Good written & verbal communication skills that is highly motivated and capable of working independantly and as a team player
> Proficiency with standard office tools: MS Word, Exel, Powerpoint, Teams etc
> Licensed commercial tyre technician (NTDA / City & Guilds / IMI technical quailification OR qualified commercial vehicle mechanic
> 3 years in a commercial truck tyre technician environment OR 3 years in a commercial vehicle mechanical maintenanc workshop OR 2 years in a mechanical engineer environment
Other Details:
The role is full-time based field based and will report into Ian Jackson, Fleet Solutions Manager.
This position Involves evening and weekend working when required
This position covers a geographical area of the South West England, South Wales, West Midlands & West London
If you wish to apply, please send your CV and a cover letter to [email protected]
The closing date for this vacancy is 16th September 2022
What we offer
Competitive salary & benefits package
About us
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2020, Continental generated sales of €37.7 billion and currently employs more than 192,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary. With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires business area stands for innovative top performance in tire technology. Services for dealers and fleet management as well as digital tire monitoring and management systems are further areas of focus. The aim is to contribute to safe, economical and sustainable mobility.
Keyfacts
Job-ID
215587BR
Function
Engineering
Nice to know
Continentals Spezialisten aus unterschiedlichen Disziplinen treiben den Trend des Automatisierten Fahrens mit aller Innovationskraft voran.
App. w. professional exp.
