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An exciting opportunity has arisen for a Transport Administrator to join our team in the 4PL Control Tower.

This is not a typical transport office role. We offer a 4PL solution to the majority of our clients rather than running our own fleet. The Transport Administrator will have a critical role in ensuring that we deliver day to day service excellence to our clients.

How will you contribute?

• Daily checks on shipments and updating costs
• Liaise with internal departments and external stakeholders to proactively resolve challenges.
• Handling customer enquiries via telephone and email, dealing with both inbound and outbound communication.
• Maintaining and adding to current Audit records set against regulative, legislative, and business requirements.
• Daily checks on shipments to ensure they have been collected and delivered in line with Customer requirements.
• Debrief transport loads in the TMS
• Requesting and chasing for outstanding documentation, including POD’s ensuring they are uploaded to our portal.
• Updating Internal and external portals.
• Collate and provide data to the Customer with their weekly transport costs, and monthly KPI packs.
• Be responsive to the flexing requirements of the business, adapting to the different priorities of any given day.
• General administrative tasks, and other duties that may arise out of operational requirements.

What will you bring?

• Experience working in a challenging customer service environment.
• Able to build and maintain good working relationships with all stakeholders
• Excellent written and verbal communication skills
• Good IT skills, including a good working knowledge of Microsoft Office
• Experience working within a transport operation is desirable but not essential
• The individual must have excellent time management skills with a positive team working attitude.
• The individual must have an enthusiastic, committed, flexible and can-do approach.
• Demonstrates Wincanton core values – Excellence, Integrity, Passion, Proactivity, Togetherness and Trust.

As a Transport Administrator you will be rewarded with:

• Salary- £22,000
• Remote – with occasional travel to attend meetings in central location
• Shift Pattern- Monday to Friday 07:00 – 17:30
• 25 days holiday per year
• Retail discounts
• Pension scheme
• Death in Service benefit
• Healthcare Cash Plan
• Payroll Giving

Shares Scheme

• Cycle to Work Scheme
• Wellbeing Portal