Field Service Engineer - Milton Keynes/Oxford Basildon, East of England, England
Job description
Here at Konica Minolta, we are leaders in the provision of managed print and document workflow solutions, enterprise content management and technology optimisation. In the changing world, we are on a journey of transformation to increase our digital software offerings in line with customer demand and workplaces of the future.
We are seeking a Field Service Technician (covering the Milton Keynes/Oxford Area) who puts the customer at the heart of all activity ensuring the customer receives exceptional customer service in a high paced environment. Represent the company with a professional and committed attitude in line with the delivery of world-class standards.
What will your day to day responsibilities be?
- Providing the very best service levels to our clients at all times
- Responding and arriving on clients site promptly and within set SLA response times
- Service and repair the Konica Minolta range of machines MFD's
- Working to achieve a high first time fix level for calls
- Provide basic networking and scanning support on all multi-functional devices
- Providing remote technical phone support to clients where possible, attempting to resolve any problems by phone
- Keep up to date with all the latest technical releases and training
- Manage vehicle stock
Who are we looking for?
We will consider applicants who have experienced photocopier / Technical equipment / Mechanical engineering backgrounds, Training will be provided
- Strong customer facing skills and experience
- Proven technical experience within the MFD environment (preferably previous Konica Minolta Training)
- Ability to communicate at all levels with the customer and organisation
- IT knowledge, including networking and scanning
We will provide
- Company Vehicle
- Training
- Phone / laptop tools
- 10% Bonus
- 26 days holiday
Don't meet every single requirement?
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Konica Minolta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles
What can KM offer you?
Culture
Our culture is centred on embracing a #growthmindset, inspiring excellence and encouraging teams and leaders to bring their best each day.
We are proud to announce that we have officially been certified by the Top Employers Institute for our exceptional employee offerings for the fourth year in a row.
We have several Employee Network Groups (inc. Women's Network Balance, LGBTQ+ Network Vibrant and Breathe our Health and Wellbeing network)
What's in it for you? Here are some of what to expect
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you'll have access to WeCare, a virtual health and wellbeing service that offers you and your family 24/7 access to thousands experts. As well as lots of wellbeing initiatives and programmes run by colleagues within our Breath network. We offer everyone the chance to take a paid day off for volunteering for a charity of your choice, and an extra days to take whenever you want to focus on your wellbeing.
Annual leave – Up to 26 days annual leave per year, with the flexibility to purchase more days through our flexible benefits programme.
Bonus – We do our best work to succeed together. When goals are reached, you'll be rewarded through our bonus scheme.
Your workplace – We truly are a choice based working employer where we believe you can work anywhere that will allow you to bring your best self to your role. Our offices are equipped to be great collaboration spaces or of course you can meet colleagues in coffee shops or a walking meeting at the park.
