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Profound Change Requires Boldness. Johnson & Johnson is the largest and most broadly-based healthcare company in the world. We’re producing life-changing breakthroughs every day and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Teams from J&J’s consumer business are crafting digital tools to help people track the health of their skin. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world.

Johnson & Johnson – DePuy Synthes

DePuy Synthes is the largest, most innovative and comprehensive orthopaedic and neurological business in the world. DePuy Synthes offer an unparalleled breadth and depth of products, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, craniomaxillofacial, power tools and biomaterials.

We have an exciting opportunity within our team as a Field Service Engineer based around the Midlands area.

Purpose of the role

The Field Service Engineer will maintain customer satisfaction, provide both verbal and on-site customer support and verify/approve the operational quality of DePuy Synthes equipment. They will schedule and perform on-site installation, maintenance and repair of highly complex capital medical equipment and software systems.

What to expect:

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

• Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met within the territory.

• Cover planned maintenance activities at our Leeds service centre during periods of absence .

• Serve as company liaison with customer on administrative and technical matters.

• Achieve and maintain a high level of performance whereby allowing DePuy Synthes to meet and exceed the company’s financial goals and performance metrics.

• Ensure total customer satisfaction therefore facilitating renewals of existing service agreements

• Promote the growth of DePuy Synthes by partnering with Sales Consultants actively identifying potential sales leads. Communicate regularly with Sales Consultants regarding these leads and any customer satisfaction issues.

• Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.

• Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists and /or attachments

• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required.

• Other duties may include, but are not limited to, travel and assist in other Field Service team members territories. Instructing/training customers on operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, cadaver labs or seminars as required.

• You will also be joining a close-knit team in a rewarding industry with the ability for future advancement opportunities!

Qualifications

Who are we looking for?

• Minimum of 5+ years as a technical field service professional or relevant experience within the medical industry.

• Approachable with a customer first mentality

• Working knowledge of Windows operating systems and office applications required.

• Demonstrated high degree of technical proficiency, excellent problem-solving skills, and analytical ability.

• Demonstrated proficiency in the repair, maintenance, operation and clinical use of capital systems and instruments.

• Knowledge of the surgical orthopaedic industry is preferred

• Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.

• Ability to work on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors.

• Demonstrated knowledge of robotics or other complex products; knowledge of capital equipment preferred

• Proven track record of working independently, making critical decisions with very limited direction

• Understanding of how to analyse complex technical issues and provide solutions

• Customer centric focus, both internally and externally coupled with strong interpersonal skills, both written and verbal

What type of mark will YOU make?

By joining Johnson & Johnson you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson & Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.

What’s in it for YOU?

It’s important to us that you feel you can bring your whole self to work; at Johnson & Johnson we provide an environment for you to fulfil your career aspirations as well as promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples of this include: online Digital GP, private healthcare, Retail Vouchers, Discounted & Subsidised Gym memberships and you can get to support community projects as part of our global Corporate Social Responsibility programme.

Johnson & Johnson is a supporter of equal opportunities and is a proud member of Disability Confident.

We respectively request Government Officials to identify themselves as such on application; for the Foreign Corrupt Practices Act. If you decide to apply for the position, any personal data which you provide shall be processed by Johnson & Johnson. Your personal data shall be processed for the purposes of recruitment,