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Field Service Engineer - Ireland Rugby, England

ZEISS Group

Full Time Rugby, England 48256 - 52349 GBP ANNUAL Today

Job description

Job Title: Field Service Engineer

Reports to: Field Service Supervisor

Department: IQS Technical Service

Principal Purpose

To carry out the installation & service/calibration of Coordinate Measurement and X-ray systems at customer premises.

Support machine breakdowns at customer sites & respond as instructed.

Primarily supporting customers within Ireland, with opportunity to work in UK & Europe.

Ensure excellent levels of customer service.

Principal Elements

Installation & commissioning of new or relocated CMM’s and X-ray systems.
Respond to onsite customer machine breakdowns.
Support customers remotely with machine issues.
Liaison with customers to resolve issues.
Report to Field Service Supervisor (Ireland) highlighting problems & escalating any appropriate issues.
Liaison with office / stores for ordering of spare parts.
Supporting uptime shift working requests when required.
Completion of stores goods return forms for return of exchange or unused parts.
Onsite completion of calibration protocol & attach signed copy to CRM Ibase.
Onsite completion of worksheet & attach signed copy to CRM Ibase.
Completion of relevant working plan for Maintenance/Machine Care or Inspection & attach to Ibase.
Completion of CPO report on new installations & attach to CRM Ibase.
Closing of SAP worksheet on completion of work.
Adhere to company H&S policy & procedures.
Travel & Hotel bookings.

Additional responsibilities

Location

Field based & working directly from home unless required to visit offices of Carl Zeiss IQS Ltd.

Performance Measures

Annual appraisals to be undertaken by Field Service Supervisor (Ireland) and objectives set for the forthcoming year.

Qualifications and Training

Technical Apprenticeship (completed) or HNC or higher in technical qualification such as electronics or engineering.
Full National Driving Licence
Permitted to work throughout Ireland; able to travel to UK and Germany for training.
HND or above or equivalent in a technical qualification: mechatronics; electronics; engineering;
Specific training or equivalent competitor products, e.g. coordinate measuring machines (CMM) and CT machines.

Experience

Experience of electronic, electrical and mechanical principals.
Experience within a field based customer facing role.
Experienced in solving complex “system” type problems
Manual dexterity, hand/eye co-ordination; experienced in handling delicate or sensitive components / equipment.
Experience of directly equivalent technology or CNC machines.
Has worked within a service / maintenance / repair role previously.
Working in a role requiring flexibility to support occasional out of hours working.
Experience of remote support

Knowledge and skills

Good knowledge of a core product-related technology: electronics; mechanics.
Good understanding of IT Principles and developing technologies in IT.
Deeper understanding in the area of electronics / mechanical principals.
Specific subject knowledge; for example previous use of CMM’s

Competencies

Focuses on customer needs and satisfaction
Sets high standards for quality and quantity
Monitors and maintains quality and productivity
Works in a systematic, methodical and orderly way
Follows procedures and policies
Keeps to schedules
Demonstrates commitment to the organisation
Shares expertise and knowledge with others
Works productively in a high pressure environment
Keeps emotions under control during difficult situations
Balances the demands of work life and personal life
Maintains a positive outlook at work
Takes initiative, acts with confidence and works under own direction
Establishes good relationships with customers and staff
Relates well to people at all levels
Quickly learns new tasks and quickly commits information to memory
Encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback)
Manages knowledge (collects, classifies, and disseminates knowledge of use to the organisation)
Probes for further information or greater understanding of a problem
Makes rational judgements from the available information and analysis
Adapts to changing circumstances
Accepts new ideas and change initiatives
Adapts interpersonal style to suit different people or situations
Structures information to meet the needs and understanding of the intended audience
Manages time effectively
Identifies and organises resources needed to accomplish tasks
Accepts and tackles demanding goals with enthusiasm
Works hard and puts in longer hours when necessary, accepts potential for weekend working at times.