Field Service Engineer Cambridge, East of England, England
ZEISS Group
Full Time
Cambridge, East of England, England
42965 - 47631 GBP ANNUAL Today
Job description
Principal Elements of the Field Service Engineers Role
- Resolving cases, problems / device applications
- Product / solution lifecycle management from site survey to decommissioning
- Product / solution related technical support for customers and colleagues
- Ownership of product / solution related modifications from request to completion
- Understanding and knowledge of the product / solution to an advanced level
- Responsible for maintaining high product / solution reliability
- Able to be the “go to person” for all technical aspects related to the product / solution
- Able to diagnose and repair even the most complex problems quickly and accurately
- Able to travel and stay away, to serve full installed base of specialised products.
- Competence in Remote Service to diagnose or repair remote devices effectively
- Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly; sharing knowledge with 2nd level and local engineers effectively
- Supporting others by being able to quickly and efficiently identify and share the latest technical information, bulletins, service news, etc. related to the product(s) / solution(s) you are a specialist for
- Working with the manufacturing site / 2nd level (as appropriate) able to identify and share best practice for tasks such as site survey, installation, preventive maintenance, corrective maintenance, relocation, upgrades and decommissioning
- Create appropriate car stock, local stock and central stock recommendations to reduce Mean Time To Repair (MTTR) whilst keeping costs within acceptable levels
Location
Field / Home office based; reporting to Cambridge Head Office.
This role will involve some international travel, including staying away, in order to spend sufficient time with team members, customers and colleagues. Some additional travel / staying away may be necessary to attend meetings and training courses.(Germany)
Your ZEISS Recruiting Team:
Carrie Holland, James Lawn, Madeleine Kelly, Melissa Prescott, Natarlee Lawrence, Suya Rolph
ZEISS Group
www.zeiss.de
Oberkochen, Germany
Dr. Karl Lamprecht
$5 to $10 billion (USD)
10000+ Employees
Company - Private
Electronics Manufacturing
1846
