field service engineer Warrington, North West England, England
Job description
Senitor https://www.senitor.com/
IT Field Engineer
Salary; £24,000 - £28,000 a year
4 day working week
Duties
This role includes working with multiple business & education customer settings. The ideal candidate will be self-motivated and proactive, able to work solo as well as part of a team. The company requires someone with a willingness to learn.
The daily role will be working on the help desk, providing 1st and 2nd line support and monitoring emergency requests. Whilst also completing daily checks of backups, services, and access.
Duties do also include, being involved in various installations, including but not limited to wireless solutions, Interactive screens, and cabling. Having the ability to clearly communicate both technically and in a non-technical manner is essential.
Day to day responsibilities / Requirements:
Ensure high levels of performance.
Management of Virtual Servers, Operating systems, and end user device estate.
Manage crisis situations effectively and work under pressure to resolve problems, if required.
Provide 1st and 2nd line IT support
Monitor, Diagnose and resolve any ticket to the best of your ability, escalating where required, in a timely manner, in line with SLA.
implementing new solutions.
Installing, configuring, and maintaining in house and 3rd party software
A large proportion of the role is supporting customer sites, usually within 75 miles of Warrington
UK driving Licence
Experience and Qualifications
Highly motivated, driven, and proactive
Networking experience
Strong customer service skills
Excellent written and verbal skills.
Attention to detail
Excellent organisation and time management skills
Microsoft Stack and all Windows Operating systems experience
Ability to identify root cause of problems and implement solutions not temporary fixes.
Experience with Mobile Device Management solutions
Company Benefits:
4 Day Work Week
Company car/ van or allowance schemes available
Pension scheme
Employee Wellbeing Initiatives
Staff Socials
Yearly bonus
Desired;
2 years technical support experience
Educated to A-level standard
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
