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Known for its engineering expertise, automotive performance and racing team, Roush Enterprises, Inc., solves complex problems for hundreds of customers across the globe. Its division, ROUSH CleanTech, is a proven leader in design, development, and manufacturing of advanced transportation solutions for medium-duty commercial vehicles and school buses. The Livonia, Michigan-based company delivers economical, emissions reducing, domestically produced fueling options for fleets across North America and with more than 25,000 units deployed is poised for more significant growth. Learn more at ROUSHcleantech.com or by calling 800.59.ROUSH.

We offer a full array of benefits to our full-time employees, including medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, and paid holidays.

ROUSH CleanTech has an immediate need for a Field Service Engineer with a solid mechanical background and strong customer service skills. The Field Service Engineer would interface with our network of service centers and customers on a regular basis, on the phone, via e-mail and in person. Our ideal applicant will have a strong ability to listen to customers with an emphasis on relating to concerns and providing appropriate and well-timed responses. They will be responsible for meeting with, developing relationships with, and training new and existing service centers in their region of responsibility. A qualified Field Service Engineer will also be: well organized, task-oriented, able to demonstrate strong follow-through, willing to travel, and possesses a strong technical automotive understanding. This position is based in Livonia, MI.

As a Field Service Engineering Technician, you will:

• Maintain, troubleshoot, diagnose, and repair vehicle equipment and systems to component level failures experienced during operation
• Perform equipment updates to support testing of vehicle systems
• Communicate diagnostic findings to engineering staff for resolution
• Perform Preventive Maintenance Checks and Services (PMCS) according to project expectations and vehicle Technical Manuals (TMs) or work instructions
• Receive direction from coordinators, customers, and supervisors
• Conduct daily meetings with team to brief on activities and program or project expectations
• Perform pre-drive and post-drive vehicle inspections
• Clean up and disposal including daily clean-up of assigned work areas and vehicles
• Manage time entry including verifying accuracy

To be considered a Field Service Engineering Technician, you will need:

• High school diploma or equivalent
• Minimum of 5 years of experience maintaining, troubleshooting and repairing vehicle systems
• Minimum of 2 years of diagnosing to component level and repairing newly integrated vehicle systems
• Proficient in the use of maintenance tools, repair and special tools, diagnostic equipment
• Proficient in working from Technical Manuals (TMs), wiring schematics, work instructions, work orders and follow-up of historic troubleshooter findings and notes
• Good computer skills, including MS Office
• Able to prepare written technical reports
• Excellent verbal and written communication skills and able to interact professionally with others
• Ability and willingness to travel 75%

A successful candidate may also have:

• Certification in Automotive Engineering Technology or similar
• National Institute for Automotive Service Excellence (ASE) Certification
• Experience in alternative fuels
• This position may be performed remotely

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