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Field Service Engineer Apprenticeship

Start Date: as soon as possible

Location: Scotland, flexible between Glasgow and Edinburgh and surrounding areas

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

The Field Service Engineering (FSE) apprenticeship scheme is strategically vital to the future success of our Customer Service & Equipment sales business in many ways. Most notably, it is extremely challenging to recruit individuals with the correct skillsets and work ethics from outside of the business, therefore by developing our own talent from within, we can produce a funnel of experienced and competent individuals with a customer first attitude who can progress into field based technical roles as natural attrition takes place.

Your responsibilities

You will work with engineers to carry out corrective and preventative maintenance on healthcare diagnostic equipment and systems. You will also ensure our customers’ future equipment investments are with Philips, through the delivery of best in class service levels. By doing this, you will be supporting our customers to improve the lives of 3 billion people by 2025 as well as developing your own skills to become a future leader in Healthcare.

You are a part of

A multi-modality team of Medical engineers working within the Imaging System sector. As a FSE Apprentice, your role underpins our technical future, you will be assisting Engineers, learning in real life situations and gaining life skills which will develop you towards a future in medical engineering. The team is close knit and thrives via a “First time Right” mentality and you will be a key member being in the unique position of working across multi-modalities and therefore being able to establish your value across the entire team.

Desired skills

• Strong communication and customer focus

• An ability to demonstrate logical thinking, a passion for fault finding and a natural aptitude towards working with mechanics and a desire to begin a career in a 'hands on' engineering role

• Problem solving and logical thinking

• An interest in either Electrical, Electronic or Mechanical Engineering

• A good communicator, confident speaker and team player

• An interest in IT, networking and system connectivity

• Fluent in both spoken and written English

Personal qualities

• Confident

• Willingness to learn and improve continuously

• ‘Can do’ attitude

• Team player

• Ability to take ownership where needed and show initiative in problem solving

• An ability to demonstrate logical thinking, a passion for fault finding and a natural aptitude towards working with mechanics and a desire to begin a career in an engineering role

Qualifications required

• Education to equivalent of GCSE standard, minimum of 5 GCSE grades 9–4 (A*-C) or equivalent including a minimum of a grade C/5 in Maths and English. A GCSE grade C/5 or above in Physics is also desirable.

• Minimum of 2 A levels, in a technical subject and/or a Level 3 BTEC Diploma in Engineering

• An interest in pursuing a career in Electrical, Electronic and Mechanical Engineering

• Full, clean driver’s licence essential

In return, we offer you

• The experience of working with and learning from a highly disciplined medical engineering team as part of a global health technology organisation

• The opportunity to gain a recognized qualification in engineering and you may have the opportunity to progress to HNC studies thereafter if successful

• The opportunity to personally develop your skills and knowledge through assisted field exposure with a view to progressing into a permanent career in medical engineering.

• A challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences, At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.

This is in addition to:

• A competitive apprentice salary and benefits package

• A company car and related cost coverage as this is a field based role

• Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday

• Philips University is available to all employees for learning and development opportunities.

• 25 days holiday allowance from the beginning, plus bank holidays

• The Philips Employee Shop which allows employees to buy Philips products at discounted prices

• An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential

• After completing the 3 year apprenticeship scheme, suitability would be assessed for full time employment as a Philips Engineer

Recruitment Process:

• Please note all applicants will be required to attend a pre-entry interview with our training provider before an application can be progressed. This will be in addition to an interview with the Philips Apprentice Recruiter.

• Following this, successful candidates will then be invited to complete some online assessments as well as attend an assessment centre

Things to consider

• As this is a field-based role, candidates will need to be willing to travel to hospitals throughout the specific area, flexibility will be required in terms of work location. Any related travel costs will be fully covered by Philips

• You will be fully supported by a Philips Engineer at all times

• Candidates must have a full, clean UK driver’s license due to the nature of the travel required.

• Successful candidates will be required to complete a DBS check (criminal check) given the healthcare nature of the work

Why should you join Philips?

We are 75,000, wonderfully unique individuals who appreciate we are better together when we celebrate our diversity. We believe inclusivity & equal opportunities are for everyone. To find out more visit our Diversity and Inclusion at Philips site will show you more of what we care about, including our Employee Resource Groups.

In the UK, we are recognized as a Disability Confident employer and are proud to have signed the Armed Forces Covenant & “Time to Change” Mental Health pledge. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

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