field service engineer London, England
Job description
When you are part of a $10+ Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.
Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.
Here is an opportunity is to be part of HCL Technologies
Title of role – Field Service Engineer
Location – London, UK
Employment Type - Permanent
Experience level needed – 3 - 4years
Role definition
Desktop/laptop Technician will provide day-to-day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 3-4 years’ experience in Windows Desktop/laptop support.
ii. Position Responsibilities and Functions
1. Provide first/second level support and problem resolution for customer issues.
2. Work with Third Party Vendors to remediate complex issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents (SNOW).
5. Install, upgrade, support Windows 7, 10 & 11 and Microsoft Office O365 & different versions, another authorized desktop application.
6. Should have basic knowledge of MAC operating system, to support Apple pc users.
7. Install, upgrade, support and troubleshoot for printers, computer hardware.
8. Performs general preventative maintenance tasks on computers, laptops, printers.
9. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
10. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
11. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
12. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
13. providing support on mobile devices like iPhones & Androids (installation of device, outlook, teams, company portal and other software)
14. Manage and update the CMDB data regularly
iii. Candidate Required Minimum Qualifications and Skills
1. Bachelor’s Degree or equivalent in Computer Science or related field.
2. Microsoft Certified Professional (MCP) or better.
3. Minimum of 3 years of IT experience.
4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
5. Mobile device management including IOS and Android devices, Enterprise encryption solutions (bit-locker), Windows PC/laptop management via Active Directory.
6. Proven analytical, troubleshooting and problem-solving skills.
7. Proven ability to multi-task, effectively determine priorities and meet SLA’s.
8. Excellent communication relationship-building and internal customer service skills.
9. Adaptable and flexible in a fast-changing industry and work environment.
10. Willing to work off-hours and weekends when required for projects or emergency support.
11. Work closely with all team members (onsite or offshore).
Benefits
- A supportive, diverse and global team with a brilliant culture.
- A flexible (remote) working environment
- Competitive compensation and benefits that includes up to 30 days’ vacation per year, various insurances like Term life, AD &D and Business Travel insurance. These are apart from the statutory benefits applicable in the country.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.
- To know more about us visit – www.hcltech.com
Job Types: Permanent, Fixed term contract
Contract length: 11 months
Salary: £30,000.00-£32,000.00 per year
Schedule:
- Monday to Friday
About HCLTech
CEO: C. Vijayakumar
Revenue: $5 to $10 billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.hcltech.com
Year Founded: 1991
