field service engineer Southampton, England
Job description
SERVICE ENGINEER / SOUTH COAST - PERMANENT VACANCY
Location: Southampton / Portsmouth
Job type: Permanent
Hours: Monday to Friday 08:30am - 17:00pm
Salary: £36,750 per annum Overtime
Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for a Service Engineer on a permanent full time contract.
Reporting directly to the Service Manager, you will work closely with our clients Exeter based Service Team to be responsible for the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances.
The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner. Alongside warranty work, the role will also include carrying out the maintenance of the appliances within dealer's showrooms and completing chargeable annual servicing and repair work for customers.
Although the role will cover a pre-determined area, travel to most areas of the UK will be necessary and will involve being away from home for up to 4 nights each week. The role will provide a fully equipped van, laptop / iPad and phone.
Responsibilities:
- To be an ambassador for the company, creating a professional and courteous approach when dealing with customers
To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit
To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation / user fault, which will then be charged on site to the customer
To up sell chargeable service work whilst on site and take payment using the supplied payment terminals
To document and report on all calls and problems identified in the field to the technical department in an accurate and timely manner
To ensure the end users safety in accordance with all relevant regulations for installation and use
To issue any safety notices if required and to inform the relevant personnel
To ensure faulty parts are returned adequately labelled for testing
Ensuring the vehicle supplied is kept clean and tidy as well as all servicing and maintenance being up to date, including regularly checking the oil and water levels
Operational details:
- The weekly route will be planned by the Service & Warranty Team
Service calls will be detailed on the Engineer Portal which will contain all of the information for the call
The Service Engineer is responsible for recording all of the tests and work carried out as well as the faults found - recordings will need to be completed on the laptop / iPad and uploaded regularly to Sales Logix database via the Service Engineer portal
The Service Engineer is responsible for taking payment on site for any chargeable call outs
About you:
- Proven experience of working with heating appliances or servicing comparable equipment in the field
Full driving license
Good verbal communication skills
Being naturally customer focused with a desire to provide excellent customer service
Proactive approach to keeping records and reports up to date
Diplomatic nature to ensure company policy is followed and customers are left satisfied
Knowledge of software programs including email and Word
Flexibility to carry out a wide-ranging role that will vary across the year
Service Engineers are required to have and maintain the following training certificates to carry out the work:
- CCN1 ( Domestic Core Gas Safety) , HTR1 ( Gas Fires & Wall Heaters) , CONGLP1 (LPG Changeover)
CPA1 - Combustion Analysis
GAS SAFE requirements (OFTEC also an advantage)
Benefits:
- 6.4 weeks starting holiday
Free eye tests
Positive working environment
Pension scheme
Free onsite parking
Staff discount
To apply for this role, please submit your CV via the Apply Now button or contact Shannon McMahon on 07485335875 for more information.
Please note
If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. All adverts are refreshed weekly, applications to be submitted by close of play Friday. While we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within one week of the closing date. Hawk 3 Talent Solutions is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Here's our full privacy policy: https://www.hawk-3.com/pages/privacy-policies Thank you for your interest in this role.
