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field service engineer Inverness, Scotland

Finning

Full Time Inverness, Scotland 33600 - 30002 GBP ANNUAL Today

Job description

Company:

Number of Openings:

Worker Type:

Permanent

Position Overview:

To respond to customer’s field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

Job Description:

Working within Finning’s industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products.

You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques.

Locations - NE Scotland (Inverness, Aberdeen and surrounding areas)

As a Finning Engineer you will receive:

£34,400 - £39,00 basic salary
Overtime
25 days holiday
Annual Bonus
Annual Tool Allowance
Access to company share scheme
Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians,
up to 8% pension
Laptop, phone and van,
Industry leading CAT product training

Main Job Functions

Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
Undertake repair and service work on a variety of Caterpiller engines and generators.

Specific Skills

Work autonomously on own initiative as well as part of a team

Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business

Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines

Effective problem solver with strong analytical skills

Motivated and Dynamic Self-starter

Knowledge

Knowledge in the use of field-based diagnosis tools and equipment essential

Heavy Earth Moving equipment operating knowledge
Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or development opportunity for a qualified apprentice
Experience of a variety of construction and static machines essential

Education and Experience

LDV driving licence
Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice
Experience of a variety of construction and static machines essential

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today

IND2

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

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