field service engineer Woking, England
Job description
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Job description
As a Field Service Engineer for Atlas Copco Tools & Industrial Assembly Solutions in the UK you will support our tooling and joinining solutions technologies for our customers across many industry sectors. You will need to have sound mechanical and electrical competence and be capable of supporting and working on software and integration systems with installation, commissioning and planned maintenance activities.
You will be part of the Service Business Line and support our Industrial Technique business areas:
- Motor Vehicle Industry (MVI)
- General Industry (GI)
- Industrial Assembly Solutions (IAS)
You will report directly to the Field Service Team Leader. This role is based in South West London/ Surrey area to provide service and maintance to customers.
What we expect of you:
We are looking for a highly skilled and motivated technician who can support the installation, commissioning and planned maintenance across our broad range of tooling and joining technologies. Mechanical and electrical competence is a given and with the growth of data services, software and integration skills are also a requirement. You will need to be able to work in complex production systems and be able to provide technical analysis and root cause diagnosis of the installed solutions. We expect the capability of dealing with production critical systems in industrial environments, understanding the links between tooing applications, customer’s production processes and the associated IT products and solutions.
- Successful candidate will be ideally located within commutable distance to Surrey.
- Significant travel within UK will be essential to be successful in this role.
- Occasional overnight stays and overtime in line with customer and business requirements will be expected.
Roles and responsibilities:
- To carry out pre delivery testing and inspection of tools as appropriate prior to delivery / site installation
- Installation and commissioning of new tooling and industrial assembly solutions at customer locations
- Provide support and assistance for project delivery, working closely with Project Managers
- System integration and configuration of customer PLC interfaces to Atlas Copco tooling
- Testing and validation
- Problem resolution and root cause analysis
- Customer training and operator guidance
- Supporting customer staff in pilot phases
- Provide full and professional tools service both in our workshop and at customers premises
- Determine and undertake all necessary preventative maintenance on all power tool products, Industrial Assembly Solutions products and software solutions
- To carry out calibration, testing and certification of all Atlas Copco power tool products, according to standard procedures
- Take ownership of our customer’s tooling and with the support of the Service Team seeing any situations through to its conclusion
- Identify and deliver sales opportunities (software / upgrades / optimization) for field service, working closely with our Service Sales Managers
- Support business development by delivering service excellence at all times
- To undertake ad-hoc projects as required
Knowledge & Skills Required
Required
Desirable
Qualifications:
HNC in Mechanical / Electrical Engineering or equivalent.
Has experience of a Manufacturing Environment.
Knowledge
(Knowledge, experience &
background)
Has knowledge of Industrial Power Tools i.e. Pneumatic, Battery and DC, and supporting software.
Has knowledge of either a Manufacturing or Customer Service Environment.
Network infrastructure knowledge.
Experience of PLC’s and line control systems
Has experience of providing a Service to customers
Software and IT knowledge to support Atlas Copco software platforms
Personality:
The successful candidate will be:-
A confident person who is a good team player.
Must have eye for detail, also drive and commitment to see the job through to a successful conclusion.
Be highly motivated, enthusiastic and determined.
Keen for new experience, responsibility and accountability. Able to get on with others and be a team player.
Has an active growth mindset
Approach to role:
Ability to work as an individual and able to work on own initiative
PC Literate.
Must be able to attend on site work as required and develop within the team
You will need a flexible attitude to work and this may require occasional overnight stays, weekend working and unsociable hours
Able to identify alternatives to current thinking; ability to develop and implement innovative solutions to problems.
Able to promote, develop and maintain a culture conducive to quality throughout the organisation and to improve its performance.
What you can expect of us:
Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedIn Learning e.g.), or on-site training.
An excellent benefits package – including a desirable pension scheme, and private medical.
A satisfying career – We are passionate about the development and progression of our employees.
We foster a culture of innovation, interaction, and feedback in our inclusive and diverse team, where we always learn from each other.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
