Field Operative - Scottish Highlands Glasgow, Scotland
Job description
About this opportunity
Applications accepted from the Scottish Highlands and Inverness
Do you possess a strong aim to further develop your skills and can-do attitude? Is a highly dynamic and exciting environment, a place where you feel your best? Are you physically fit to work at heights? Do you want to work for a well-know, international company? Ericsson is this place, and we have an exciting opportunity for you in a dynamic, highly reciprocal environment. We welcome diverse applications including ex-military personnel looking for a new career path!
What you will do
As a Field Operative you will attend on-site to identify and actively work to resolve network, system and related telecom and IT faults! You will quickly and efficiently close the majority of faults, reactive and proactive, that are dispatched to the Field force. You will work and train towards providing exceptional customer service, in a timely, cost effective and quality manner adopting safe working practices at all times.
You will bring
- Full Manual driving license – Essential
- Demonstrable basic experience within a field operations environment of a mobile or telecommunications network provider – Desirable
- Knowledge of health and safety practices within an operational environment – Desirable
Key tasks and responsibilities:
- Follow Health and Safety requirements at all times
- Support the Field Engineers within the team on two- man jobs, confined space entry/installation & Commissioning and where other business requirements dictate
- Gain product knowledge and experience from engineers within the team
- Responsible for undertaking basic mechanical/electronic repairs e.g. kit replacement and basis fault and fix etc.
- Work with mentor and team to reach a pre-determined skill level in preparation for resolving the majority of tickets dispatched
- To participate in the team on call out rota. Working independently, as part of Field Operations and wider Ericsson teams to achieve right first-time resolution of work within customer SLA’s without compromising safe working practices
- Carryout project based on site corrective and planned maintenance activities across multi-customer, multi technology networks achieving agreed performance targets
- Work shift patterns, nights and on-call as part of a 7-day week as confirmed by the business on a rota system
- Show flexibility in your working hours, help the business deal with high demand periods
- Keep diligent records and accurately update both internal Field Operations and Customer systems where necessary
- Accurate and Timely completion of Timesheets, Expenses and Spares Returns
- Ensure that all equipment, vehicle and tools are maintained to a high standard. All servicing and calibration dates are run on time
- Support and cooperate with all internal and external customers and the general public in an exemplary manner, and communicate any problems to line manager and the appropriate authority e.g. operational, safety, security
- To be accountable for the maintenance and security of equipment whilst in attendance at a customer premises. This includes tools and testers
