Field Operative - Bedford Reading, England
Job description
About this opportunity
We are recruiting a Field Operative to based in the Bedford, Luton, Leighton Buzzard region.
Do you possess a strong aim to further develop your skills and can-do attitude? Is a highly dynamic and exciting environment, a place where you feel your best? Are you physically fit to work at heights? Do you want to work for a well-know, international company? Ericsson is this place, and we have an exciting opportunity for you in a dynamic, highly reciprocal environment. We welcome diverse applications including ex-military personnel looking for a new career path!
What you will do
As a Field Operative you will attend on-site to identify and actively work to resolve network, system and related telecom and IT faults! You will quickly and efficiently close the majority of faults, reactive and proactive, that are dispatched to the Field force. You will work and train towards providing exceptional customer service, in a timely, cost effective and quality manner adopting safe working practices at all times.
You will bring
Full driving license – Essential
Demonstrable basic experience within a field operations environment of a mobile or telecommunications network provider – Desirable
Knowledge of health and safety practices within an operational environment – Desirable
Key tasks and responsibilities:
Follow Health and Safety requirements at all times
Support the Field Engineers within the team on two-man jobs, confined space entry/installation & Commissioning and where other business requirements dictate
Responsible for undertaking basic mechanical/electronic repairs e.g. kit replacement and basis fault and fix etc.
Work with mentor and team to reach a pre-determined skill level in preparation for resolving the majority of tickets dispatched
To participate in the team on call out rota. Working independently, as part of Field Operations and wider Ericsson teams to achieve right first-time resolution of work within customer SLA’s without compromising safe working practices
Carryout project based on site corrective and planned maintenance activities across multi-customer, multi technology networks achieving agreed performance targets
Work shift patterns, nights and on-call as part of a 7-day week as confirmed by the business on a rota system
Show flexibility in your working hours, help the business deal with high demand periods
Maintain your physical fitness such that you meet current medical requirements, and maintain levels of fitness to ensure site access & Working at Height/climbing activities
Keep diligent records and accurately update both internal Field Operations and Customer systems where necessary
Accurate and Timely completion of Timesheets, Expenses and Spares Returns
Ensure that all equipment, vehicle and tools are maintained to a high standard. All servicing and calibration dates are run on time
Support and cooperate with all internal and external customers and the general public in an exemplary manner, and communicate any problems to line manager and the appropriate authority e.g. operational, safety, security
To be accountable for the maintenance and security of equipment whilst in attendance at a customer premises. This includes tools and testers
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
