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Field Engineer Peterborough, England

Finning (UK) Ltd

Full Time Peterborough, England 31029 - 33600 GBP ANNUAL Today

Job description

Company:

Finning (UK) Ltd

Number of Openings:

Worker Type:

Permanent

Position Overview:

We are looking for a dedicated Field Engineer to respond to customer’s field repair and service requests. This will involve diagnosing and providing comprehensive detail about the nature of the problem to the customer and Finning, to construct a quote as requested by the customer within a cost and time effective manner.

Job Description:

Field Service Engineer - Peterborough

Working within Finning’s industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products.

You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques.

Main Duties

You will provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to align with customer’s site requirements.
Undertake a local site risk assessment prior to commencing service work, preparing an appropriate method statement in line with standard situation procedures and principles.
Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment.
Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be arranged with the customer.
Undertake repair and service work on the machine to the agreed work plan.
Inspect and test completed machine to ensure unit is operating to expected performance levels, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
Complete all service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers

Skills and Knowledge

Formal apprenticed trained or a development opportunity for a qualified apprentice
Served as a workshop engineer for a significant period.
Experience of a variety of construction and static machines is important.
Knowledge in the use of field based diagnosis tools and equipment essential.
Communications skills in negotiating a practical and commercially significant solution are important.
LDV driving licence.
Heavy Earth Moving equipment operating knowledge

We are committed to diversity and inclusion at Finning, to build and sustain a diverse and talented workforce. As an equal opportunity employer, we encourage applications from all qualified individuals.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

IND2

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

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