Customer Service Advisor Newcastle upon Tyne, England
Job description
Join our award-winning Customer Engagement Centre
If you’ve got charisma, positive energy, and a passion to help customers, this exciting opportunity is right up your street! As an Customer Engagement Advisor at Parkdean Resorts, you’ll use your skills, knowledge and enthusiasm to ensure ‘holiday happy’ is never far away
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park operator, we can offer:
· Up to 50% off holidays with us
· 25% off holidays for friends & family
· 30% off park activities, food & drink
· Clear career pathways for those looking to progress
· Competitive commission structure
Your day-to-day.
· Provide amazing customer service, maximising all sales and revenue opportunities to our current and future Parkdean Resorts customers.
· A strong sales and service focus.
· Ability to flex across multiple channels throughout the day including calls, live chat, email or social media
· Identify revenue opportunities to customers on each and every contact.
· Passionate about providing great customer service and resolve queries with confidence.
· Ensure accuracy and attention to detail, when dealing with customer accounts to ensure all relevant information is captured.
· Handle any expression of dissatisfaction in a polite and professional manner, using excellent customer service to find the best solution for the customer and Parkdean Resorts.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
Care | we care about our guests, our people, and our communities.
Pace | we make great things happen, making the most of every minute.
Difference | we celebrate difference and encourage each other to be ourselves.
Belonging | we’re family, offering a home away from home where people feel safe.
Value | we value all.
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at [email protected] our award-winning Customer Engagement Centre
If you’ve got charisma, positive energy, and love customer service, this exciting opportunity is right up your street. As an Customer Service Advisor at Parkdean Resorts, you’ll be right in the middle of the action where no two days are the same.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park operator, we can offer:
- Up to 50% off holidays with us
- 25% off holidays for friends & family
- 30% off park activities, food & drink
- Clear career pathways for those looking to progress
- Competitive commission structure
Your day-to-day.
· The Customer Service Advisor will be competent in handling a variety of customer queries via telephone, live-chat, email and social media channels in a timely, and professional manner.
· A strong sales and service focus.
· Ability to flex across multiple channels throughout the day.
· Identify revenue opportunities to customers on each and every contact.
· Passionate about providing great customer service and resolve queries with confidence.
· Ensure accuracy and attention to detail, when dealing with customer accounts to ensure all relevant information is captured.
· Handle any expression of dissatisfaction in a polite and professional manner, using excellent customer service to find the best solution for the customer and Parkdean Resorts.
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
Care | we care about our guests, our people, and our communities.
Pace | we make great things happen, making the most of every minute.
Difference | we celebrate difference and encourage each other to be ourselves.
Belonging | we’re family, offering a home away from home where people feel safe.
Value | we value all.
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at [email protected]
Job Type: Full-time
Salary: £21,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Supplemental pay types:
- Commission pay
Work Location: In person
Expected start date: 06/06/2023
