Fertility Healthcare Assistant London, England
Job description
To work as part of a team providing clinical, phlebotomy, stock maintenance and administrative support to the gynaecology Out Patient service under the supervision of a registered nurse.
To carry out care and treatment tasks, delegated from professionally qualified nursing and medical staff, requiring a wide range of technical ability, numeracy and literacy skills as well as a significant level of interpersonal skills. To supervise less experienced staff in the clinical area, ensuring patient focused care is always delivered.
To ensure the assigned clinical areas are tidy and ordered at all times and maintain the hygiene and cleanliness of the environment.
To ensure that all necessary information is available for the service to operate effectively and to record clinical activity and outcomes using the appropriate hospital systems.
To be flexible in the approach to the clinical area and provide cover for any area specified if needed.
The post holder will generally work with supervision close by and within well established procedures and practices. The post holder is required to use a degree of initiative and deal with matters independently where they can but should know when to refer to the manager.
Demonstrate a courteous, friendly and helpful approach to patients, colleagues and relatives, greet them orientate patients and visitors to the area.
Minimise queue on the reception area and seek assistance when necessary.
Introduce yourself to new arrivals and explain your part in their journey.
Where appropriate, use the patients name when talking to them, maintain eye contact and smile.
To respond in a helpful way to all enquiries from patients, relatives, carers and staff and be empathetic to the needs of patients who may be anxious or distressed.
Ensure effective and appropriate communication with staff, patients, relatives and visitors, maintaining confidentiality and information governance at all times.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
