Fees & Student Support Assistant Edinburgh, Scotland
Job description
Fees and Student Support Assistants
Grade UE04 £23,144 - £25,138
Open Ended
Full time
The role will initially involve hybrid working and a blend of customer service and system related work. Your enthusiasm and customer focus will be essential in dealing with a range of queries by telephone, email and in person. You will also have the ability to work effectively under pressure and ensure that deadlines are met.
Working as part of a small fast paced Fees and Student Support Team within Student Administration you will contribute to the delivery of an efficient service to applicants, students and university staff.
The Opportunity:
The post holder will be flexible, self-motivated and be able to manage multiple competing demands and deadlines. An ability to use initiative and be proactive is essential.
Your skills and attributes for success:
- Strong customer focus and proven ability to deliver consistent excellent service.
- Experience of working in a busy environment
- Excellent time management skills
- Proven ability to work under pressure with attention to detail
- Microsoft Office experience – especially Excel
- Ability to use multiple systems for one enquiry
Full job description here
As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages
The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Please ensure a CV and supporting statement outlining how you meet the criteria for the role is provided in your application
Key dates to note:
Interviews will be held : To be confirmed.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
