Family Support Worker Huntingdon, England
Job description
Role Responsibility:
Family Support Worker - Invisible Walls
G4S Care and Rehabilitation Services
HMP Littlehey, nr Huntingdon, PE28 0SR
Salary £10.75 per hour
Permanent, Part Time (24 hours per week)
G4S Care & Rehabilitation Services (CaRS) successfully manages five prisons, one secure training centre and a number of community contracts in England and Wales. The philosophy of our business is to rehabilitate offenders and equip them with the skills needed to re-integrate back into society. Our aim is to create an environment in which our staff and our service user feel safe.
We are looking for an experienced Family Support Worker to join our energetic and proactive team to assist with supporting prisoners, their children and families on a range of issues.
The successful candidate will deliver high quality family support services by using the dedicated helplines, play area and other areas within the department, to reduce re-offending by developing and strengthening positive family ties.
Some of the key responsibilities are;
- Deliver high quality support to prisoners and their families through our family helpline/email and meet and greet services.
- Provide 1-2-1 support to prisoners and families on family related matters where required.
- Work in collaboration with volunteers and student placements.
- Make appropriate referrals to other relevant agencies or organisations. (internal and external)
- Establishing and sustaining communication links between prisoners and their families / relatives whilst they are in custody following the correct processes.
- Informing families of prison based family/visits events as appropriate.
- Ensure accurate sharing of information between the secure environment and prisoners families.
- Delivery of family enrichment activity as required.
- Supporting children and families whilst on a visit - from the visitor centre, through to the hall and associated areas such as the play area.
- Support the cafe services for visitors in the hall.
- Undergo training as deemed appropriate to the position.
- Assist in daily, weekly and monthly collation of all relevant data for monthly monitoring / reports.
- Communicate professionally at all times with visitors and internal departments/external agencies.
- To establish good relationships and lines of communication with internal departments such as security, resettlement, OMU, Chaplaincy, Probation, IMB.
- Assist in the promotion of creating a positive Health and Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner and following the applicable safe systems of work for the role.
- G4S is committed to safeguarding and promoting the wellbeing of children and adults at risk and the post holder must support these goals.
The Ideal Candidate:
Essential Skills
- Knowledge of the Families and Significant Others agenda.
- Excellent customer service.
- Excellent communication and organisation skills.
- Understanding of the importance and process for safeguarding.
- Knowledge of data protection and GDPR.
- Supporting and managing others.
- The successful candidate must be able to work on one’s own initiative as well as part of an energetic and proactive team in a challenging environment.
Desirable Skills
- Relevant vocational / voluntary / life experience
- Ability to use Word, Excel, PowerPoint and Google Email and Calendar.
- Previous experience working within a custodial environment
Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from a diverse range of backgrounds.
G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.
Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S, and Her Majesty's Prison and Probation Service and are exempt from the Rehabilitation of Offenders Act.
You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.
