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The Family Support Officer helps people with sight loss to live the life they choose by working with specialists in Paediatric Ophthalmology Clinics to ensure children, young people and families receive the best possible care and support at and around the point of diagnosis.

For this role, you will be working 4 days per week in a hospital setting supporting the Paediatric Ophthalmology Clinics from 9am to 5pm with the opportunity to work from home 1 day per week. Your nominated office will be based on your home location.

Please refer to the candidate pack for additional information.

Additional information

Guide Dogs Children, Young People and Families Service are pleased to announce an exciting opportunity to join the Family Support Team. As the Family Support Officer, you will be based in the Paediatric Ophthalmology Department at Sheffield Children’s Hospital.

As an integral part of the team, you will be working closely with the Ophthalmologists and other clinical staff within the department. The role will be supported by an Honorary Contract, and therefore you will need to adhere to Sheffield Children’s NHS Foundation Trust and Guide Dogs values, policies, and procedures.

As part of the team, you will be required to provide a person-centred service, providing emotional support, information, advice, and guidance.

Overview of role:

• 
  To support parents of children and young people in an Eye Clinic setting.
• To provide emotional support to parents and carers.
• To provide information, advice, and guidance on a variety of topics such as health, education, welfare, and social care.
• Complete and process all necessary paperwork for registration.
• Referral to Guide Dog Children and Young People Services.
• Referral to statutory and voluntary agencies.
• Liaising with external and external professionals.
• Support external funding applications.
• Support clinical staff with enquiries.
• Promote Guide Dog Services and relevant activities.

Required skills and abilities:

• 
  Experience of working with people with sight loss and disabilities.
• Empathetic approach.
• Experience of identifying needs and signpost to other services.
• Experience of working with internal and external professionals in relation to health, education, welfare, and social care.
• The ability to implement a joined-up approach to service provision.
• Knowledge of eye care health.
• Excellent communication and relationship building skills.
• Work on own initiative as well as the ability to work as part of the team.
• Excellent organisational skills.
• Confident user of multiple IT systems.

Overview of Sheffield Children’s NHS Foundation Trust;

Sheffield Children’s is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health, and acute specialist settings.

We have three overarching aims that set the direction for the Trust in our vision “to create a healthier future for children and young people.”

• Outstanding patient care.
• Brilliant place to work.
• Leader in children’s health.

We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place.

Trust Values

The Trust is committed to providing great quality patient care and keep children, young people, and families at the heart of what we do by following our CARE values:

• 
  Compassion – leading by kindness and showing empathy, understanding and respect.
• Accountability – striving to do the right thing and owning responsibility.
• Respect – value differences, tackling inequality and fostering a culture of inclusion.
• Excellence – delivering a high-quality standard of care.