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Inspired Education is the leading global group of premium schools, with a portfolio of over 80 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 70,000 students receive a world-class learning experience from Kindergarten to Year 13.

In over 23 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 11,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

ROLE SUMMARY:

This role and team are focused on both new customers - supporting families through the onboarding process and supporting the retention of existing Kings InterHigh families. The objective is to support families and ensure support when required is swift and effective.

This team will focus on delivering excellent customer service, as it will be the first point of contact new customers during onboarding into school and ensuring parents are signposted successfully to support whenever they need it.

Continuous training and development will be provided to ensure you have the tools to meet our customer service standards and so we are data protection compliant and follow Company procedures, so we can continue to make improvements in order the grow the business.

This Parent Support team is part of a wider Operations team but will work closely with all other areas of the business, to stay up to date with policies and procedures and to achieve a high firsttime resolution rate for the customer, so they do not need to make repeat contact.

The successful candidate will join the Inspired Online Operations team, reporting directly into the Customer Service Manager for Operations, supporting the operational delivery for King’s InterHigh.

KEY RESPONSIBILITIES:

The successful candidate will:

• Be responsible for providing world class customers service to new and existing Kings InterHigh families
• Support general operational issues and effectively resolve
• Support Timetable queries and questions
• Support finance and educational queries support by both the finance and education teams
• Keep up to date with Education developments within the company, to ensure the most accurate information is shared with parents
• Effectively track and monitor feedback and potential complaints from families, and feeding this back to the Academic Leadership Team
• Ensure effective communication and coordination regarding pupil and family orientation of school platforms when joining the school, as well as offering continued support
• Stay informed about education developments, ensuring that advice and guidance to families is always informed by this and accurate

Qualifications and Education Requirements:

The candidate ideally will be qualified up to degree level.

Specific administration would be an advantage.

THE IDEAL CANDIDATE WILL HAVE:

Skills and Attributes

• Have excellent written and verbal communication skills.
• Highly computer literate with strong system skills
• Excellent Customer Service and problem-solving skills.
• Ability to work as a team and individually.
• Ability to manage your own workload effectively.
• Capable of working effectively in dynamic and changing environments.
• Experience of working in administration or a school environment.
• Knowledge of the education sector would be an advantage

Specifically, you will have: –

• A flexible, highly energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.
• Considerable interpersonal skills with the ability to form good relationships.
• The ability to work independently where necessary but in a collaborative team environment where appropriate.
• The ambition to place inspired online schools offering at the forefront of the marketplace.

SAFEGUARDING STATEMENT

Inspired Education is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school.