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Job description

This is a new and much needed role to support families whose children are admitted to inpatient CAMHS hospital.

• Do you have knowledge of the mental health, learning disability and autism pathways through lived experience?
• Do you have understanding of the challenges facing young people and family carers?

Family Ambassadors are new roles developed nationally by the Quality Improvement Taskforce in co-production with our Parent’s Council. The project was developed in response to a range of recommendations from various reports identifying that the voice of parents and carers in their young persons’ pathway is often not heard and can be excluded from essential decisions. The Family Ambassador will champion ‘parents as partners’ in their children and young people’s healthcare needs with an understanding of the benefits this brings.

The Family Ambassador is a nonclinical, non-statutory role but will work alongside clinical teams within the inpatient units situated within the Humber and North Yorkshire footprint to support them to build pathways and opportunities to ensure all parents/carers of children and young people are treated as partners. The Family Ambassador post will sit alongside the newly developed Humber and North Yorkshire Keyworker Service.

On this occasion, we can only consider applications from individuals with lived experience as a parent/carer of a young person who has been an impatient of CAMHS due to the needs of the families we support.

Family Ambassador will have the knowledge and skills to improve communication between families and clinical teams. They will work with parents and families from admission to the unit to discharge to outline what to expect at each stage; pre-admission, admission, during stay and discharge. The primary purpose of the role will be to provide families/carers with the information they need to better understand what happens when their child is admitted to an inpatient mental health unit. This in turn will provide families/carers with an improved understanding of the system and processes that take place so they can be confidently involved in the processes.

We are an award winning and CQC rated good, health and social care Trust that delivers care to communities in Hull, East Yorkshire, Scarborough and Ryedale and Whitby. We deliver safe, effective and integrated health services that improve the physical, mental and social health and wellbeing of our patients and service users.

To find out more about our wide range of services including mental health, learning disabilities, children and young people service, Forensic, Community and Primary Care visit our website humber.nhs.uk/Services

You will join our team of over 3600 colleagues that work together across our wide geography and specialties to change lives every day. We’re extremely proud of our Trust community and we know you can expect to receive a warm welcome and all the support you’ll need from your new team to get you started.

We are a forward thinking and dynamic Trust with a real commitment to staff development to ensure the delivery of high quality, person-centred and compassionate care to patients. We value our staff and invest in them to ensure they have the right skills and competencies to deliver outstanding care.

For further information with regard to this vacancy please see attached job description and person specification