Families Information Service Officer Derby, England
Job description
Directorate: People Services
Hours: 25 hours a week
Contract Type: Fixed term until 31/03/2024
Location: Council House and hybrid working
We are seeking an enthusiastic and committed person to join us to support the delivery of our Families Information Services.
You will be part of a busy team delivering a public helpline with a key responsible for auditing data, sourcing new service information, checking 2 year old funding eligibility and other specialist tasks that support the service.
You will have a good understanding of the Council’s duty to deliver a robust Families Information Service that meets the information duty as stated in the Childcare Act 2016.
The role is varied and will involve you dealing with customers’ needs and enquiries over the telephone, via email and face to face. You will have excellent organisation and communication skills and a good understanding of confidentiality issues.
- Customer focused, friendly and approachable
- Able to work as part of a team
- Have the ability to work on your own initiative
- Able to work under pressure whilst maintaining excellent data accuracy
- Flexible in your approach to work and be able to meet deadlines
- Have a good knowledge of specialist IT systems and working to an agreed house style.
For an informal chat about the post please contact Judith Allbutt, Families Information Service Co-ordinator on 01332 642614
As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.
All employees will normally be appointed to the minimum of the grade for the job. For reasons connected with a particular need of the Council it may be appropriate, subject to approval, to appoint to a higher point in the pay grade.
Before you complete your application form please read our guidance on filling in your application form.
Quick Tip! Remember to align your personal statement to the Essential Criteria in the Person Specification
Please be aware that where there are staff within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
The closing date for this vacancy is 16 August 2023 at midnight. Any applications received after the closing date will not be accepted.
