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Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Facilities Manager

To act as the single point of contact for nominated 3 schools regading Pinnacles service delivery taking ownership of all issues and liaising with other Pinnacle specialists to provide timely responses and solutions. This shall ensure we deliver excellence, in compliance with the contact requirements including managing on site teams performance, including the Grounds Team, ensuring service delivery of all aspects of the contract is adhered to and establish a close working relationship with the client, council, schools and community group.

Duties/Key Responsibilities

• Minimize penalty deductions by delivering the services in accordance with the output specification and responding in a timely and effective manner to all relevant issues in accordance with the requirements of the Facilities Management Agreement
• Ensure high levels of customer satisfaction, measured via surveys
• Meet agreed budgets as advised by the Contract Manager
• Ensure productivity of cleaning teams in accordance with BICS guidance and achieve excellence in client audits
• Liaise with Catering Manager to ensure catering is delivered using principles of HACCP and in accordance with Food Hygiene requirements and Nutritional standards
• Liaise with Hard FM Manager to ensure the schools are maintained in line with contract and that all hard FM issues are closed down on QFM within response and rectification times.
• Ensure small works are delivered on time and in budget
• Take responsibility for grounds service delivery at the schools via a series of audits and effective management of the Grounds Manager and Operatives
• Develop effective processes and procedures within the department
• Demonstrate the Company’s core values of respect, involve, trust, challenge and deliver excellence.
• Demonstrate an observable commitment to behavioral safety and embracing an accident free culture.
• Form part of on-call rota with availability 24/7 to attend site as necessary.
• Provide direct line management and leadership to superintendents and cleaners at nominated 3 schools and to grounds manager and operatives
• Ensure safe systems of work are implemented at all times
• Management of rota’s, non-attendance, return to work interviews and disciplinary procedure of superintendents and cleaners at nominated 6 schools and grounds staff
• Frequent recorded monitoring/audit of sites to review standards and performance
• Develop training documentation and workshops and ensure all staff receive appropriate training and development including a documented annual review
• Ensure Risk Assessments / Method Statements are in place for all Pinnacle / Sub Contractor activities in schools for which you are responsible
• Ensure most appropriate equipment and techniques are being used and advise on new techniques or equipment that may increase productivity or performance.
• Produce business cases for Contract Manager on any capital purchase or service delivery proposals.
• Meet with the Superintendents and Cleaning and Grounds teams on a weekly basis
• Meet with Head Teachers at least fortnightly
• Attend all school FM Meetings ensuring actions are closed within agreed timescales.
• Monitor and manage agreed actions across your nominated schools
• Manager the small works process at your nominated schools
• Support Hard FM manager in management of variations on your nominated sites including liaising with the school regarding access and timings, inductions, permits and monitoring standards
• Issue relevant permits, where competent to do so
• Ensure that performance issues are managed in a prompt and effective manner.
• Ensure that staff are given recognition where deserved
• Ensure service delivery is in accordance with the contract and budgets
• Manage all HR issues within your teams in accordance with corporate policies and consultation with your line manager, local HR contact and central HR.
• Deliver any required mandatory training for new starters
• Ensure all appropriate CRB clearance and any relevant training is fulfilled in accordance with role requirements
• Develop productive working relationships with colleagues, client, schools and external parties e.g. EHO / Auditors.
• Establish and the ensure health and safety requirements / plans are documented, maintained and adhered to
• Work with others e.g. compliance manager to improve customer service via continuous improvement plans
• Support the community use element of service provision
• Work closely with colleagues, particularly Service Delivery Manager 1, the Catering manager and Hard FM Manager to ensure a co-ordinated service approach
• Collaborate and co-operate with work colleagues, school representatives and users of the school’s facilities to deliver a customer focused service.
• Contribute to the goals and aims of the school.
• Input into design meetings and the bid team on soft services delivery issues to any forthcoming projects, including cleaning techniques and building finishes, as directed by the Contract Manager
• Action any additional duties required by the Contract Manager including supporting other members of the team
• Cover for Service Delivery Manager 1 during sickness and holiday
• Deputise for Contract Manager as directed, during sickness and holiday
• Undertake any training necessary for the role

Skills

• Previous experience in a Facilities Management role
• Good written and verbal communication skills
• Previous experience in leading a team

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Contact information

Slough Mock