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Job description

Job Purpose:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in Guernsey. The successful candidate will have day to day management of a location or group of locations, to include task and people management, budget control, service delivery and customer satisfaction.

Key Tasks:

• Managing local client and CBRE budgets and report any out-of-line situations
• Control and manage service charge accounts where appropriate, providing monthly report data to Account Manager
• Ensure Client satisfaction by being responsible for achieving client SLR and driving acceptable service delivery performance
• Strong lines of communication to user population on all BAU activity
• Ensuring compliance with legislative, Client and CBRE health, Safety and environmental requirements.
• Sharing of best practice
• Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery
• Maintain a motivated team by management and personal development of all local based staff
• Organising monthly team meetings
• Performance Management
• Provision of strong upward and downward communications within the team
• Overall operational management within designated site area. Reception, Post room, Cleaning, Security & Specialist Sub Contractors
• Ability to drive and deliver 1st Class service excellence with innovative and compelling ideas
• Development and implementation of Customer Service strategy for location
• Developing partnering relationships with key client/s in the location
• Manage and motivate team in line with IIP accreditation and guidelines.
• Delivery of “One Team” methodology within location
• Establishment of in depth knowledge of client culture with particular focus on Real Estate and Site Organisation
• Close liaison with Central support team to promote a consistent professional image of CBRE image and brand
• Promote and sponsor a culture of continuous improvement and best practice.
• Support Completion of client monthly report
• Manage resources both human and technical to maximise quality of services delivered

Person Specification:

• Previous operations experience of facilities management or service delivery (possible specialist areas such as M&E, catering, security and cleaning)
• People management skills and the ability to communicate at all levels
• PC Literate – Word, Excel, and Ideally with Lotus Notes experience
• Commercial and financial awareness
• Technical Background with an understanding of HVAC systems within Buildings

Job Types: Full-time, Permanent

Salary: £40,000.00-£55,000.00 per year

Benefits:

• Company pension
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Saint Peter Port: reliably commute or plan to relocate before starting work (required)

Experience:

• Maintenance: 1 year (preferred)

Work Location: One location

Reference ID: guernsey/fm