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Facilities Helpdesk Operator Reading, England

NHS Professionals

Full Time Reading, England 11.45 GBP HOURLY Today

Job description

Job Title: Facilities Helpdesk Operator

Trust Location: Royal Berkshire NHS Foundation Trust

Location: Royal Berkshire Hospital, Craven Road, Reading RG1 5AN

Payrate: £11.45 per hour plus enhanced pay for weekends and bank holidays

Shift Pattern: Monday – Friday 08:00 – 17:00 (working flexibly to ensure the service delivery between core hours)

About the Trust

Royal Berkshire NHS Foundation Trust is one of the largest general hospital foundation Trusts in the country, serving a population of more than 500,000 people, and the main provider of acute and specialist care services for West Berkshire, as well as also being the region's specialist centre for cancer, eye, and renal care, serving over one million people across Berkshire and south Oxfordshire.

Are you an experienced administrator or helpdesk operator whose interested in using your skills to help your local NHS services function in an efficient and organised way?

If so, the Royal Berkshire NHS Foundation Trust wants to hear from you.

This is a Temporary Role.

What you’ll be responsible for:

· Act as first point of estates contact for internal and external enquires made by staff members, members of the public, contractors, and suppliers. Demonstrating strong customer service in person and by telephone answering the estates and facilities helpline and electronic service desk.

· To accurately operate and input tasks/ requests on systems used across estates and facilities using company systems, ensuring the information entered reflects the clients’ requirements and as such is prioritized accordingly, running reports when required.

· Liaise with the appropriate service manager, nurse managers, in house team, contractors and hospital staff to promote the estates and facilities administration function. Call out external organisations as and when required to support the work plan and planned preventative maintenance schedule.

· Participate in the Service Desk rota to support implementation of OOH generator tests monthly.

· At the direction of the Service Desk and Office Manager, assist in the operation of the general office duties including but not limited to, operating a bring forward system, word processing prepared text, photocopying and scanning documents, filing, handling routine correspondence and sending packages and responding to e-mail enquiries.

· Providing administration support, arranging room booking requests and gathering information for audits. Maintaining accurate records for the estates and functions, supporting collaborative working.

You’ll have the following skills/experience:

· Previous experience in a similar role

· Excellent verbal and written communication skills

· Proficient in Microsoft Word/Excel

· Ability to learn new IT software quickly

· Experience of working in a healthcare environment desirable but not necessary.

Full job specification sheet can be provided upon request.

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Types: Full-time, Temporary contract

Salary: £11.45 per hour

Schedule: