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We are brave, we are ambitious, we are honest, and we are Citizen!

Our busy facilities team deliver facilities services across our 13 offices in and around Coventry, Birmingham, Hereford and Worcester.

As Facilities Assistant, you will deliver facilities services across our offices ensuring we provide safe, comfortable and suitable office spaces for our staff to work in.

We have some exciting refurbishment projects coming up which you will be involved in assisting with. This will be a varied role where no day is the same and the opportunity to build upon the fantastic facilities management skills you already hold.

In housing you can make a real difference, the role of Facilities Assistant will involve:

• Continued monitoring of statutory compliance
• Travelling between our 13 office spaces
• Assisting in the management and running of both the Hard and Soft Services for our office spaces, including the management of contractors
• Reporting building issues and faults
• Completing Risk Assessments
• Being a positive Facilities presence to our staff
• Carrying out building checks
• Assisting with the Business Continuity Management Plan
• Ensuring our offices are clean, tidy and fully stocked with essentials

As Facilities Assistant, we need you to have:

• Ability to travel to all our office locations across the Midlands
• IOSH Managing Safely training
• Experience in a similar role
• Knowledge of Health and Safety at work legislation related to office operations, including COSHH
• NEBOSH National General Certificate ideally
• Understanding of Business Continuity Plans and the importance to the business ideally

Our people are everything and we offer:

• Opportunities for salary progression, which is directly linked to performance reviews
• Fuel allowance of 45p per mile
• ‘Live work better’ scheme which actively encourages work-life balance
• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension – Citizen matches up to 10%
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Organisational Sick Pay (benefit increases with length of service)
• Recognition through our Employee Excellence Awards
• Representation opportunities on our Staff Consultative Forum
• Access to Citizen’s Wellbeing platform
• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health
• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

At Citizen we are committed to diversity and inclusion, encourage flexible working where appropriate and positively welcome applications from everyone. People are happiest and most productive when they have balance.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date :16th June 2023

Interview date: 21st June 2023

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.