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Salary: Up to £42,000 dependent on experience

Location: Based from London

Contract Type: Permanent

Hours: 40 hours per week

Reporting to: Account Manager

Benefits:

• 
  1x life assurance

• 28 days including bank holidays

Overview:

Pareto are currently looking for an Facilities Manager to join us on a permanent basis.

We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion.

The person needs to be a team player, who will always go above and beyond to achieve.

They will always support the customer in every action.

Responsibilities

• Facilities Manager to develop a great place to work.
• To manage the client event services in line with high end client expectations, considering potential innovative improvements where relevant.
• Full responsibility for regularly updating client and colleagues, face to face, on progress of tasks being carried out which have been reported by them and seeking their comments and feedback as and when appropriate Proactive ‘visual maintenance’ of communal floor areas, including hubs, staircases, coffee points and copy areas, engaging with the relevant FM teams as appropriate.
• Manage the ownership of all aspects of meeting rooms including housekeeping, AV equipment, catering and fabric and environment with use and expertise in the use of Condeco highly desirable.
• Manage issues through the Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily within your area and within the agreed SLA’s.
• Hold regular meetings with occupants, and stakeholders, building sustainable and harmonious relationships between building occupants, and the WPM teams.
• To lead Daily Start up Meetings (DSUM’s) and Weekly Wash up meetings with the team and relevant service partners.
• To be responsible for all compliance documentation ensuring all documentation is regularly updated and maintained.
• Adhere to Quality, Safety, Health and Environmental policies and procedures on site and to Pareto's policies and procedures.
• To be flexible in approach to work patterns and systems to maintain the standards required.
• Adhere to any reasonable management requests from line managers or client contact.
• Be prepared to deputise for the managers where appropriate.

Person Specification

• Ideally have previous experience in large occupancy buildings. customer service and IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation.
• Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal.
• Team player with an enthusiastic attitude
• Pro-active approach.
• Self-motivated and creative.
• Analytical thinker with demonstrable problem solving skills.
• Good relationship and stakeholder management.
• Ability to manage and prioritise workload effectively.
• Clear, confident communication skills.
• Customer Service orientated.
• Team player with an enthusiastic attitude.
• Good time keeping.
• Strong leadership skills.
• Computer literate.

We are a proud member of the EDAC and welcome applications from a diverse audience.