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Job description

To ensure that guests who visit any Food and Beverage departments are delivered optimum service, by going the extra mile

· To have a full and up to date knowledge of all hotel products and services. And show confidence in making recommendations

· To ensure food and beverage are clean and ready for service at all times

· Provide a warm and welcoming atmosphere to all Guests

· To provide an efficient and friendly table service where applicable.

· To maximise selling opportunities by adding customer value at every opportunity.

· To handle complaints promptly and professionally.

· To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm.

· To be security conscious with respect to guests/staff/hotel/ property/welfare and to report suspicious circumstances to GSM/DM.

· To maintain a high standard of personal hygiene and grooming at all times and to ensure designated uniform is worn at all times, by self and team.

· To co-operate and communicate with colleagues, and Management to ensure effective department teamwork and high morale.

· To attend any meetings, training sessions or courses that may be beneficial to you and your department.

· To follow any procedures set up for energy conservation.

· In accordance with Macdonald Hotel’s core standards define the minimum standards that should apply to all areas of the Food and Beverage Service operations, and to ensure that they are consistently maintained.

· To actively promote a customer focused approach within the Food and Beverage Department, leading by example

· To create a team environment maintaining a high level of motivation and commitment within the department.

· To ensure effective communication between all departments within the hotel.

· To conduct stock takes with the Restaurant and Bar Manager and investigate any anomalies

· To ensure security of all stock and equipment.

· To ensure that the all food and beverage service areas and equipment is maintained in a clean, hygienic and safe condition, reporting any faults to maintenance.

· To comply with all regulations within Macdonald Hotels Food Safety Policy and Health and Safety Policy manual.

· To ensure effective communication within the team by holding regular briefing sessions and attending meetings when required.

· To ensure expenditure is controlled in accordance with guidelines and within budget.

· To ensure that all items/materials purchased are strictly controlled financially in order to maximise profits in order to achieve departmental budgets.

· To input all items requested onto Micros, present correct billing and take payment correctly

· To be proactive in selling and up serving, demonstrating being the value of being obsessed with sales

· Have total awareness and understanding of H&S and food hygiene procedures relating to all F&B departments.

· Thorough knowledge of legalities o selling alcohol and licensing rules.

· To undertake any other duties as may reasonably be requested by the management.

Job Types: Full-time, Part-time
Part-time hours: 20 per week

Salary: £10.42 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Shift:

• 10 hour shift
• 8 hour shift

COVID-19 considerations:
We provide hand sanitizer

Work Location: One location

Reference ID: Waiter/Waitress, Bartender