Experience Producer Assistant Manager Manchester, England
Job description
Job details
Location: Manchester
Capability: Technology & Engineering
Experience Level: Associate/Assistant Manager
Type: Full Time
Service Line: EWT Ignition
Contract type: Permanent
Job description
Ignition Experience Producer
KPMG Overview
KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
What is Ignition
We believe that in today’s world, to solve complex business issues and to spark real change, you need to think and work differently. Traditional transformation approaches often don’t take clients far enough and aren’t delivered quickly enough. Rational, technical, ‘best practice’ solutions often take much longer to embed in an organisation than planned or expected. We believe that the key to unlock this problem is outcome-focussed innovation and collaboration.
We exist to inspire and facilitate clients to navigate complexity and unlock exceptional future performance. We are famous for our expertise in innovation tools and approaches; collaborative design and problem solving; and techniques for delivering insight through data. We deliver world-class collaboration by blending these capabilities into a range of services supported by relevant subject matter experts.
In the summer of 2020, we opened the UK’s first Ignition Centre, which has been a client experience game-changer - positively transforming the way we work with our clients, and each other, by combining specialist ways of working with dynamic, collaborative physical, virtual and hybrid environments. It not only helps us to deliver what clients need today, it also brings our digital expertise and content to life in new ways and enables us to develop solutions which prepare clients for a changing future. The success of the London centre means that we are now ready to expand the UK Ignition footprint with our second Ignition centre, located in Manchester. This role will be primarily based in Manchester and will work closely with the London centre.
What it’s like to work in Ignition
Ignition delivers powerful and immersive experiences enabled by bespoke Ignition spaces – the Discovery & Insights Centre, the Lab, the U Collaborate suite and our Sprint rooms. These experiences drive insight, acceleration, genuine transformation breakthroughs and ultimately, performance.
We work with subject matter experts from across KPMG to help our clients transform for a wide range of reasons, for example digital transformation, the creation of a new vision, strategy or business mode or improving end to end customer experience.
We work with senior executives across our clients, helping them to solve their biggest and most complex challenges in very accelerated timescales - motivating, challenging and influencing them every step of the way.
We deal with highly ambiguous, high intensity and high ‘risk and reward’ scenarios. Ignition engagements are typically triggered when senior clients need urgent/ critical help in solving issues. This means the stakes are high for the client and for KPMG and the route to the ‘answer’ is often challenging to find. Every member of our team requires flexibility, perseverance, influencing skills and an ability to work under pressure and to very tight timelines.
Role description
As an Ignition Experience Producer, you will work as part of a team delivering client facing events across our services. During these engagements you will develop skills to enhance client experience across in person, hybrid and virtual delivery formats. At this level you will be expected to take ownership of small to medium size projects, managing stakeholders’ expectations, communicating effectively and balancing time across multiple priorities. You will look for ways to use your current skills and experience to enhance both client experience and internal processes, whilst proactively seeking development of new skills. Beyond event delivery you will have an opportunity to contribute to the ongoing development of the Ignition venture.
Responsibilities
Play a critical role in the delivery of a world class client experience in Ignition. Taking ownership of tasks across logistics, event space preparation, presentation content, and basic technology, completing them to a high standard
Develop expert knowledge on the Ignition Centre to understand how maximise its potential in enhancing client experience from both an analogue and digital perspective, across all the Ignition Services
Build and maintain collaborative working relationships with KPMG colleagues and clients, working closely project teams to understand requirements of smaller internal event and supporting them through its delivery
Contribute to the wider Ignition venture taking responsibility for some of the day-to-day business as usual activities and bringing innovation and new approaches
Communicate the value of Ignition and the services offered to clients, supporting tours of the Ignition centre when required
Work with other members of the Ignition team in the designing of sessions, providing practical knowledge from acquired on the job experience
Maintain the Ignition Centre to ensure it is always client ready
Essential skills
High attention to detail, flexibility in approach and ability to react to fast-paced decision making and changes
Ability to learn quickly in past paced, high pressured environment
Strong proactivity and can-do attitude with a desire to develop an understanding of Ignition Services and associated skills
Natural problem solver who can approach problems in different ways and will explore multiple potential solutions
Strong interpersonal skills, good communication and team-working skills and experience in working with multiple stakeholder groups
Self-motivation and the ability to take on small projects and drive them to completion with minimum support and to agreed timeframes
Good working knowledge across all MS Office packages, specifically PowerPoint and Excel
Developing understanding/ appreciation of collaborative working methodologies, tools, techniques, and approaches
Desirable skills
Experience of supporting the delivery of workshops/ large scale events
Some experience of virtual collaboration tools such as Miro, CoCreate, MS Teams, Zoom, Mural
Experience in management of a small team
Equal ops
Intelligent Working
Our employees have many varied work schedules to suit their individual needs!
Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.
Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.
Applying with a disability
As a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.
Why Technology & Engineering at KPMG?
Technology is at the heart of what we do and part of the very DNA of our business. That’s why we’ve invested in a single powerful team of connected technologists. 1,500 specialists, creating a step change in the way we work. Broader, deeper expertise, which is delivered to our clients faster than ever. Our connected solutions stretch across a range of specialisms too. From technology transformation, cyber and risk management through to security operations, data and analytics, automation, powered apps and Cloud. This is an opportunity to join a team that combines the entrepreneurial spirit and imagination of a start-up with the resources only a global network can provide. We’re committed to simplified structures and are investing in workplace tools that enable us to collaborate and innovate whether you’re working at home, in our office or at client sites.
Read about Technology & Engineering
