Job description
About Us
This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build memorable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.
Feel inspired? Then this may be the opportunity for you.
About the Role
You’ll engage with visitors on both an individual and group basis, interpreting customer interests and providing information to build a personalised experience.
Our Experience Ambassadors are our brand advocates and you’ll thrive with sharing the Johnnie Walker story with our visitors and be passionate about encouraging them to discover the delights of Scotch whisky, highlighting Johnnie Walker Princes Street as the gateway to whisky experiences across Scotland.
We are looking for permanent full-time and part-time Experience Ambassadors at Johnnie Walker Princes Street.
About You
You’ll be a confident presenter with the ability to script read while tailoring your providing an engaging experience. Previous experience working as a tour guide is preferable but not crucial.
You’ll have existing skills in planning and upselling, in order to build and coordinate tailored tours and packages for visitors wishing to discover our Brand Homes, fulfilling their desire to explore Scotch whisky and our impressive portfolio.
In return, not only do we offer a great reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Johnnie Walker and Diageo.
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.