exercise physiologist London, England
Job description
Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high-touch, high-quality care to millions of patients. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.
We're well funded, having raised over $100M with our Series C round led by Aussie and US venture capital funds who were early backers of Airbnb, Canva, Uber, and Spotify.
We're not your typical scaleup, and we don't want typical candidates either. If you're an out-of-the-box thinker, a trendsetter, a risk-taker, and passionate about making a difference in the world, and be a part of building something extraordinary – keep on reading!
We are on a growth journey, in the UK alone - we have gone from 0 to 6,000+ patients in less than a year!
Why join Eucalyptus?
We are building the future of accessible, patient-centric healthcare!
We have built a technology platform that brings high touch healthcare into the internet age. We plug into doctors, specialists and pharmacies to provide high quality, convenient health products and services.
Our platform currently has 4 healthcare brands that serve patients with different needs and at all stages of their life.
- Pilot provides men with a safe space to access care for sexual health, hair and weight
- Kin supports a woman's entire fertility and health journey
- Software makes it easy to access effective anti-aging and acne treatment
- Juniper supports older women through menopause and their weight loss journey
In just 3 years, we have helped over 250,000 patients across our four brands. And yet, we believe we have only scratched the surface of what is possible in digital healthcare.
How do we work at Eucalyptus?
You'll be surrounded by a world-class team of thinkers, designers, engineers and leaders who are obsessed with three things:
- The health and wellbeing of the average person
- Creating personalised, engaging, convenient user-experiences
- Making healthcare fun and interesting (because it is)
The organisation is flat and decision making happens regularly and rapidly at every level of the business. Ultimately, people are given the freedom to make decisions (and mistakes), and learn from the journey. We like to set goals with the mindset that if we hit them all, we haven't challenged ourselves enough.
Why you'll thrive here
Here are the highlights:
- Come and experience the growth at one of the fastest growing scaleups (LinkedIn #5 fastest growing scaleups in Australia) while we are still small (~250 people).
- Push yourself with challenges that are world-first, unique and exhilarating.
- See the meaningful impact of your work on over tens of thousands of actual users (check out the customers that love us!)
- Learn from some of Australia's best marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, Koala, McKinsey, Bain, BuzzFeed, Optiver, Halter and many many more.
- A share in the company (equity), so you are rewarded for your best work.
- And also it goes without saying: hybrid work set-up, parental leave, wellness benefits, employee discounts, social clubs sponsorships, and learning and development budgets for all of our staff.
- Life is too short to not be curious
Euc also offers amazing benefits to our permanent staff based in our London HQ office:
- Hybrid work setup to work flexibly from home, and enjoy time in the office with your colleagues.
- Eucalyptus and brand merchandise designed by our very own in-house creative team.
- Work from the UK and maintain high collaboration with the teams in Australia.
- Drive meaningful impact for tens of thousands of actual patients through your work, helping them live healthier, happier and longer lives
- Offer a competitive remuneration package plus government contributions
- Fun office parties and team dinners so you can bond with your team regularly
As a Health Coach Lead at Eucalyptus, you will (responsibilities):
One of the core pillars of our UK brand, Juniper, is Health Coaching. Juniper Health Coaches guide our members to create healthy habits that become a sustainable lifestyle with ongoing dietitian support, meal plans, health education, and progress tracking. Through creating meaningful change, we empower our members to put their weight in their control, for good.
You will be leading, motivating, and supporting a team of Health Coaches in managing engagement, communications, and processes for our patients.
The role in short includes:
- Lead and expand our Health Coaching team of nutritionists, dieticians, and personal trainers
- Managing, developing, and mentoring the Health Coaching team to improve their skills to drive greater patient outcomes
- Providing expert guidance and supervision on weight management practices
- Providing general advice and coaching for engagement in group and individual communications
- Triaging, responding, and escalating communications from patients.
- Creating, implementing, and maintaining clinical standards across local and remote teams, to ensure the same level of care is being delivered to a high standard
- Identifying and creating key policies, protocols, and triage pathways
- Scoping and running strategic projects to create richer experiences for our patients
About You (skills)
- At least 5 years of nutrition and dietician-led coaching services
- At least 3 years in a management role in the healthcare space or allied services, bonus points if in a scale-up or fast-growing business.
- Experience in clinical governance and risk management
- Communicate fluently in English
- Naturally empathetic, reliable, and caring, with strong problem-solving skills
- Interest in how digital businesses work and a willingness to learn
- Goes without saying - you're obsessive about patient experience and thrive on understanding a patient's problems and finding the best solution
