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Executive Lounge Host Street

Hilton Hotels

Full Time Street 0.00 GBP Today

Job description

Executive Lounge Host

Check-in into a world of opportunities!

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

Hourly Rate £12.60

Free and healthy meals when on duty

Grow your Career!

Personal Development programmes designed to support you at every step of your career

A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts: with Perks at Work

Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation

Modern and inclusive Team Member’s areas

What will I be doing?

An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints

Process accurately check-ins and check-out

Ensure that all Guest supplies and amenities are offered and replenished to the required standards

Stay current with all hotel services as well as VIP requests and special events

Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity

Project a professional manner with an emphasis on hospitality and Guest service

Comply with Hotel security, fire regulations and all health and safety legislation

Execute tasks as instructed by the Executive Lounge Supervisor or Manager

Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Executive Lounge Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Front Office experience in the hotel, leisure or retail sector

Calm, efficient and organised

Excellent personal presentation and communication skills

A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Executive Lounge in a hotel environment

Multi-lingual

Want to know more about this job?

Contact Anjali directly in our Recruitment Team on [email protected]

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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