Executive Lounge Host Street
Job description
Executive Lounge Host
You are the Key to our success!
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Salary £11 per hour
A WORLD OF REWARDS
An Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
What will I be doing?
As an Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
· Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
· Process accurately check-ins and check-out
· Ensure that all Guest supplies and amenities are offered and replenished to the required standards
· Stay current with all hotel services as well as VIP requests and special events
· Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
· Project a professional manner with an emphasis on hospitality and Guest service
· Comply with Hotel security, fire regulations and all health and safety legislation
· Execute tasks as instructed by the Executive Lounge Supervisor or Manager
· Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Executive Lounge Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Previous Front Office experience in the hotel, leisure or retail sector
· Calm, efficient and organised
· Excellent personal presentation and communication skills
· A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
· Previous experience in Executive Lounge in a hotel environment
· Multi-lingual
Want to know more about this job?
Contact Anjali directly in our Recruitment Team on [email protected]
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
Hospitality Integrity Leadership Teamwork Ownership Now
The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
