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Contract: 9 Month Fixed Term Contract / Secondment Opportunity

Location:Stratford – West Ham Lane

Persona: Agile (20 to 40% office based)

Salary: £31,534 - £38,314

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

This is a great opportunity to step into the Executive Assistant role at L&Q. You will be responsible for providing proactive, professional support to our newly appointed Executive Group Director of Customer Services.

To be successful in this role. it is essential that you have relevant PA/EA experience gained within a fast-paced environment and at a Group Director/Executive level. Demonstrable experience of working in a highly confidential environment is essential as is a high level of trust and professionalism. This role would suit someone who is composed, considered, who has exceptional attention to detail and is adept at delivering great customer service. You will need to demonstrate that you have managed a busy workload and be used to meeting deadlines.

In this role you will be the first point of contact for the Executive Group Director’s meeting requests and emails. You will arrange and manage meetings invitations both internally and externally including dealing with external parties, making travel arrangements as required and managing itineraries effectively.

You will be responsible for the production and distribution of reports, presentations, and correspondence on behalf of Directors as required including those related to Boards and Executive Committee Meetings.

You will support the Executive Group Director by following up on key actions and data, as well as dealing with escalated customer enquiries and complaints as required and liaising with senior colleagues, to provide satisfactory communication and information.

You will be expected to provide cover for absence within the Executive Assistant team and work alongside any Executive Leaders in the group as required.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

• ECU Allowance is paid in accordance with the requirements of the relevant policy as updated from time to time.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days of holiday rising to 31 days with length of service, an excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part-time work or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g., a change to working hours - if it’s feasible then we’ll make it happen?

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to ending mental health discrimination in the workplace.

We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the Southeast.