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Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

Role Purpose

The Executive Assistant will provide executive-level support to the Global Head of Accounts WPB. They will oversee and manage the flow and exchange of information, streamline interactions and facilitate initiatives on behalf of the Global Head of Accounts WPB This will include extensive diary management across multiple time zones, handling complex travel logistics, responding to information requests and acting efficiently as a representative. This full-time position will report directly to the Global Head of Accounts WPB, and will be based in London.

Key Accountabilities:

• Provide full administrative and secretarial support, including diary management
• Co-ordinate complex travel and accommodation requirements, and process expenses.
• Act as a delegate for system approvals and transactions on behalf of manager. Attention to detail and proven experience of dealing with highly confidential information is therefore required.
• Organise and plan conferences and off-site events. This will include preparation and collation of presentation material, both internal and external.
• Ensure tasks are organised and completed in accordance with procedures and agreed priorities to ensure a consistent level of customer service,
• Use of Microsoft Team / Sharepoint / Confluence collaboration platforms, and Outlook / Word / PowerPoint to produce, share and maintain documents to a high standard, using appropriate styles and punctuation.
• Meetings to be scheduled in a timely manner. Collate papers, agenda items and MI for meetings. Monitor and progress all action items as appropriate, advising manager of progress.
• Where appropriate, direct enquiries to other members of the management team.
• Forward planning to help ensure manager can prioritize accordingly.
  Adhoc tasks to troubleshoot issues and chase up progress.
• Provide cover for peer colleagues and deputize for senior colleagues when the occasion requires.
• Perform general clerical duties to include but not limited to: photocopying, printing, mailing, handling couriers and filing.

Key Skills & Experience:

• Proven experience at senior administrative / secretarial level to a senior management function.
• Thorough understanding of bank and departmental procedures, functions and activities.
• Planning and organisational skills, developed through hands-on experience.
• Excellent interpersonal, written and communication skills
• Excellent keyboard, shorthand and audio skills.

You’ll achieve more when you join HSBC.

https://mycareer.hsbc.com/external