Exams and Assessment Manager Eastleigh, England
Job description
Main Duties and Responsibilities:
Create and maintain appropriate policies related to the examinations and assessment service. Ensure that these are compliant with JCQ and Ofqual regulations and that they are communicated to and understood by teachers, support staff and students as appropriate through relevant training and information services.
Be the College’s first and main point of contact with external agencies such as Ofqual, JCQ and Awarding Organisations in all matters relating to examinations.
Be the College’s principal contact in dealing with (a) complaints related to examinations and assessments and (b) incidents of suspected malpractice.
Proactively liaise and collaborate with other College departments (e.g. MIS, Learning Support, IT, Curriculum Departments) to ensure that their contributions to the successful running of examinations and assessments are timely and effective.
Manage and deliver outstanding levels of customer service within the examinations provision, within a framework of agreed quality standards. Ensure all examination team members are fully aware of and delivering outstanding customer service standards.
To manage and oversee all operational elements of examinations and assessments in accordance with relevant guidance and regulations including: examination entries; planning and running of exam sessions (e.g. rooming, seating, special arrangements such as use of IT); invigilation; provision of access arrangements; resolving clashes; security of papers; return of scripts; submission of NEA marks; results and certification process; malpractice and complaints resolution, etc. These arrangements to apply to both external and internal assessments as appropriate.
Direct, manage and oversee the day-to-day work of members of the examinations team in delivering an outstanding service.
Lead on the appointment and training of, and the ongoing relationship with, the team of invigilators. Oversee the deployment of invigilators to appropriate examinations and assessments.
In liaison with the Director of Learning Support, ensure that information about the needs of candidates with approved access arrangements is accurate and up-to-date and ensure that relevant provision is planned and in place for these candidates.
Ensure the timely capture of all examination results onto appropriate systems.
Manage the investigation and resolution of all incidents of suspected malpractice – liaising with Awarding Organisations as appropriate and keeping the MIS Manager and Vice-Principal (Finance and Resources) fully informed.
Manage and oversee the application of the special considerations process for external examinations.
Manage and oversee the post-results processes of script requests and marking reviews in liaison with Curriculum Directors and candidates.
Oversee the internal coursework (NEA) re-mark request process and associated feedback.
Oversee the delivery of internal assessment sessions through managing the logistics of these events, and ensuring these are run to the same standard as external sessions.
Produce any necessary reports and represent the examinations service at College. In this capacity, act as the principal advisor to SLT and Curriculum Directors on all matters related to public examinations.
Contribute to quality assurance processes, self-assessment reports and improvement plans in line with college practices.
Prepare and deliver examination related training to staff, and in particular to the large team of invigilators and ensure that they have all the necessary, up to date resources to carry out their role of invigilation.
Proactively manage communications for students in relation to examinations and assessments.
Represent the College at external examination events, e.g. exam officer meetings, supplier conferences etc.
Oversee the distribution of exam certificates and assist students with exam queries.
Ensure all examination data is handled in line with GDPR, and that the exams team are trained and compliant with these regulations.
