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Job description

For this Examinations Officer role, we are looking for an experienced administrator to provide a wide range of professional and efficient administrative services in support of Dance Examinations both online and live. Proven experience of developing and managing complex administrative and database procedures in a fast paced, high volume office environment is essential.

The job’s focus is working within a team to process, plan, prepare organise and coordinate all administration to support the process of Dance Examinations. The role will also involve communicating on a regular basis with examiners and members to provide support, guidance and help using the ISTD internal database booking system.

This role will report directly to the Head of UK Examinations.

Key Responsibilities:

In addition to working closely with the Head of UK Examinations to assist with administration as and when required, the Examinations Officer will also be responsible for the following areas.

· Manage the examination process from application to delivery following company policies and syllabus requirements, including the verification of the membership status, candidate eligibility and accuracy of details on the online exam management systems within strict deadlines.

· Manage the examiner allocation and organisational process of the examination session. Proactively handle any arising issues and complications as needed.

· Maintain accurate records ensuring compliance with GDPR and ensure exam fees are received correctly within set deadlines.

· Act as the primary point of contact for examiners and Members, handle enquiries in a professional manner, and provide support with the use of the online exam management systems.

· Collaborate with other ISTD departments and the Faculties as required, for example, to arrange sitting in sessions, examiner upgrading and ongoing monitoring of international examiners.

· Work flexibly and provide support to other operational areas/colleagues as required and carry out any other reasonable duties as required by the Head of Department or Executive Management.

Person Specification

To take up the role of Examinations Officer, the individual will need to be engaged and motivated in the work and mission of the Society.

The Examinations Officer must demonstrate:

· A commitment to fairness and to promoting equality, diversity and inclusion.

· A wholehearted commitment to the mission of the Society.

· Knowledge of and an interest in dance education and training and the wider dance arts environment.

· A willingness to contribute ideas, thoughts, comments.

· Excellent verbal and written communications skills in English.

· Proven experience of developing and managing complex procedures in a fast paced, high volume office environment.

· Commitment to a high standard of customer service, with excellent interpersonal skills and confidence in dealing with enquires from internal and external contacts. Excellent organisational skills, coupled with the ability to multi-task, prioritise, remain calm under pressure, and see tasks through to completion whilst demonstrating accuracy and strict attention to detail. Critical thinking and good analytical problem solving skills to support effective decision making.

· Excellent team player, working flexibly and with others to meet the needs of Members, customers and the organisation.

· Sound IT skills with good working knowledge of Microsoft Office, aptitude towards online management systems.

· Attitude of personal responsibility and accountability and a flexible, ‘can-do’ attitude towards the workplace

· Ability to maintain confidentiality and GDPR data protection legislation requirements.

· Experience of working with and/or a willingness and capacity to learn, a range of current online tools to support the role eg. Microsoft Teams, Zoom and other online systems.

Advantage

· Educated to degree level or equivalent.

· Experience of working within an examination board, awarding body or dance/arts environment.

Working Hours

This is a full-time role, working 35 hours a week, from Monday to Friday from 9am to 5pm, with a one hour lunch break.

Flexibility to work occasional weekends to cover London Centre Examinations with time off in lieu (TOIL).

Additional Information

· This role will be offered on a Hybrid work basis (2 days worked in the office and the remainder of the week can be worked remotely). When working remotely, the postholder will be required to work from home in an environment with a high-speed broadband.

· The office remains open from Monday to Friday and is available for those who would prefer to work in the office environment or have difficulties working remotely.

· Hybrid working will be reviewed on an ongoing basis and employees may need to revert to homeworking, in line with any new government advice.

Renumeration

The annual salary for this position will be a Grade B – Officers / Coordinators, (which ranges from £25,049 to £29,404 per annum), depending on experience.

Additional Benefits

· Flexibility; this role can be worked on a Hybrid basis, (2 days in the office and the remainder can be worked from home). On days working in the office, employees have the option to adjust their start/finish time to avoid busy commuting times. More information is available in the ISTD Hybrid Work Policy.

· 25 days paid holidayeach year (plus the 8 public/bank holidays). In addition, 4 days between Christmas and New Year when our office building is closed; 37 paid days in total.

· Season ticket loanavailable.

· Employer Pension Contribution matched up to 8%. You will be auto enrolled into the pension scheme after 3 months of employment. Employee contribution must be minimum 4% and is matched by ISTD to a maximum of 8% (although employees can contribute more than 8%).

· Employee Assistance Programme, consisting of 24/7 telephone access to a trained counsellor, financial advisor or a nursing and midwifery council registered nurse. Access to the My Healthy Advantage App with live chat facility, wellbeing videos and articles, mini health checks, 4 week plans for lifestyle changes and a mood tracker.

· Virtual GP Service, complimentary 24/7 unlimited access any day of the year. Book appointments, arrange private prescriptions and fit notes anywhere in the world. Second Medical Opinion available – for greater peace of mind. Also covers Dependents.

· Funeral Concierge Service, includes easy-to-use will writing tool. When help is needed, the 24/7 Advisors are one phone call away, ready to personalise the funeral plan and compare and negotiate best prices at any funeral home in the world.

ISTD provides employees with Life Insurance benefit provided by MetLife. MetLife provides a death in service benefit, based on a multiple of three times your annual salary, bereavementand probate service to the family. This benefit is available to all employees after they have passed their probation and are below the age of 70 years.

Training

The Examinations Officer will be supported in their new role with an initial induction, followed by guidance on ISTD policies and processes to ensure they feel confident, fully informed and equipped to carry out their responsibilities.

Equal Opportunities

The Society values diversity of thought and experience. We welcome applications from anyone regardless of their age, disability, ethnicity, heritage, sexuality, gender and socio-economic background. If you have any access needs or there are any barriers to access please let us know this in your application or if you would like to discuss any of this prior to applying please email: [email protected]

Method of Application

To apply as an Examinations Officer please send a letter of application explaining why you are suitable for the role and CV to [email protected]

The letter of application should summarise what you are able to bring to the role and how you meet the requirements of the person specification.

The successful candidates will also be required to provide details for two recent references that can evidence skills and suitability to carry out this role, (whether in an employed or voluntary capacity).

Job Types: Permanent, Full-time

Salary: £25,049.00-£27,225.00 per year

Benefits:

• Company pension
• Free flu jabs
• Health & wellbeing programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• This is a hybrid working role. In your letter of application (stating how you meet the requirements of the role) please confirm that you can travel to the ISTD Paul Street office, London, 3 days a week from your current location. If you prefer, you can work from the office Monday to Friday.

Work Location: Hybrid remote in London, EC2A 4QE

Application deadline: 28/09/2023