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Group Conference and Events Sales Executive - Job Description

Job Purpose:

To maximise revenue opportunities and convert enquiries through to the planning for all events/meetings while understanding, capturing and activating the detail to maximise the customer experience and achieve optimal contracted income.

A WORLD OF REWARDS

Salary -
PS24,338 per annum+ Bonus scheme

Team Member Travel Program:
discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts:
with Perks at Work

Holiday:
28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Free Parking
(depending on availability)

Free and healthy

meals
when on duty

Grow your Career

Personal Development
programs are designed to support you at every step of your career

A chance to make a difference
through our Corporate Responsibility programs - Find out what and how we are doing ()

Discounted Taxi
when public transport stops running

Guest Experience Day
after successfully passing probation

Modern and inclusive
Team Member's areas

Reports to:

Group, Conference and Events Sales Manager - Commercial Director - General / Hotel Manager

Key Performance Indicators:

Department Revenue target, Individual revenue conversion target, debrief feedback and customer satisfaction

Behaviours and competencies which need to be demonstrated:

• Teamwork
• Solutions Driven
• Customer Focus
• Living the Hilton Values
• Dependability
• Adaptability
• Quality
• Productivity
• Positivity/'Can do' attitude
• Pro-active

What will I be doing?

As Group, Conference and Events Sales Executive, you will actively convert customer enquiries into confirmed sales, frequently identifying further opportunities for increased revenue and building relationships with clients to earn repeat and expanding business. In addition, you will activate and plan events/meetings understand the detail, find solutions and deliver an excellent customer experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

oReceive, generate and convert enquiries to achieve targets and maximize revenue

oManage and issue customer contracts

oSeek to fully understand customer needs/aims

oBuild strong and lasting relationships with customers

oUnderstand, capture and activate the minutia of detail for every event/meeting

oEnsure the customer experience is exceptional

oArrange and carry out Hotel show rounds

oShow initiative and pro-activity to generate and grow current and new business

oMaintain quality and delivery standards for proposals; prioritising the needs of the customer

oArrange pre-event visits/show rounds

oDevelop and produce quality BEOs; prioritising the needs of the customer

oLiaise with Operations to deliver exceptional events

oManage customer requests and enquiries within acceptable timeframes

oUtilise our tools and resources to maximise efficiencies, opportunities and revenue which include Delphi, Demand Calendar and more.

oUnderstand our product offerings, their price and the processes and systems designed to present them to our customers

oCommunicate and support the Director of Sales and reservations colleagues and wider colleagues within the Commercial Department

oCommunicate clearly between customers, reservations, and operations - both ways

What are we looking for?

A GC&E; Sales Executive with Hilton Glasgow puts the guest experience first.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Commitment to delivering exceptional customer service

• Commitment to your team and 'togetherness'Positive attitude and good communication skills

• Excellent selling capability

• Excellent conversion record

• Accountable and resilient

• Ability to work under pressure

• Flexibility to respond to a range of different work situations

• Ability to work cooperatively with others

• An ability to communicate effectively in English both orally and in writing

• IT literate

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems

• Demonstrated previous experience working in the Conference and Events function

• Previous experience in a similar role