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Contract Type: Permanent
Hours: 40 Hours per week
Shift Pattern: 15:00pm – 23.00pm or 15:00pm – 23.00pm including weekends and bank holidays

Salary: £10.50 per hour

Location: Highcross Shopping centre, Shires Lane, Leicester LE1 4AN

Job Overview

Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules.

Main Duties

• The Cleaning Operative will provide a comprehensive service in our Upper & Lower Mall areas, ensuring a high-quality output is delivered to the client. You will represent Mitie as part of an on-site team providing cleaning and waste management whilst maintaining a professional image to our staff, suppliers, clients and our clients customers at all times. Our primary focus is on cleaning and waste management and as a Cleaning Operative you will be required to carry out any reasonable tasks for which you are deemed competent and as is reasonable.
• You are responsible for general upkeep for designated areas ensuring that the general appearance of buildings and surrounding areas are maintained in accordance with Mitie and our clients required standards. Reporting to Mitie nominated supervisors and managers you will cultivate relationships with our clients and managers alongside staff, to ensure an efficient and consistent level of operational performance.
• To assist with cleaning duties and other reasonable associated tasks as directed by the Mitie nominated team leaders and managers.
• To be confident in the use of various ride on machinery, full training will be provided for the use of machinery on the mall.
• To be flexible and responsive to changing daily priorities fulfilling requirements.
• To be knowledgeable of all cleaning related tasks, so that at the commencement of the shift, the current scheduled activity is support, without the need for specific direction.
• To be sufficiently cognisant of the building layout to be able to service required areas internal or external.
• Prioritise jobs according to urgency allowing duties to be completed within any time allocations to the necessary quality, planning around periodic tasks.
• Escalate any issues to the Mitie nominated team leaders and manager
• Ensure that work area is clean, well maintained and all equipment is secure.
• Communicate regularly with Mitie nominated team leaders and manager to obtain feedback on quality, service and care.
• To fully participate in the performance review process and personal development planning.
• Undertake training as necessary in line with the development of the post.
• To achieve and demonstrate agreed standards of personal and professional development within the agreed timescales.

What we are looking for

• Cleaning experience is preferred however training can be provided.
• Reliable and hardworking with a professional attitude.
• Ability to work to a schedule and as part of a team.
• Capable of working to their own initiative where appropriate.
• Be open and honest.
• Be self-driven and determined.
• Strive for continuous improvements in service delivery.