Estate Operative Hayes, England
Job description
Job Advert
Job role: Estate Operative
Location: Middlesex, London
Hours: Monday - Friday 8am-4pm
Salary: £24,600 per annum
The job role
As a Estate Operative, you will contribute to our vision of being the leading residential property manager, as recognised by others by:
- Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
- Ensuring the site is well maintained always providing a clean and secure environment for residents and guests.
- Supporting the Development Manager to keep health and safety standards to a maximum.
About You
You will have a full driving licence and currently be working within a similar environment. Have a passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.
Warm and friendly communication comes naturally to you, and you can resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.
You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept up to date and fully compliant.
You are self-motivated and pro-active; you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.
Main Responsibilities
- Provide general cleaning and maintenance support to the Development.
- Liaise with and provide access to authorised contractors and tradesmen, notifying the Development Manager of start / completion of work
- Report defects / incidents (either observed or reported) and take the corrective action after consultation with the Development Manager.
- Carry out monthly emergency light system checks by consistent and regular testing and ensure monthly fire alarm checks are undertaken with Development Manager.
- Maintain accurate records of maintenance / lighting issues.
- Undertake any routine general repairs / refit door locks.
- Ensure all tools are maintained and kept securely, only used by authorised personnel.
- Pressure wash / clean bin stores on a weekly basis and ensure all footpaths and communal areas are kept clean and swept.
- Carry out any touch up paint work in communal areas within the buildings, as and when required.
Skills and Experience
- Minimum of two years’ experience in an estate operative position
- Ideally hold a valid CSCS card
- Good experience of electrical and plumbing practices, an electrical related qualification would be an advantage
- Understanding of Health and Safety regulations including COSHH and safe use of ladders
- Confidence with the use of power tools and working at heights training would be an advantage
- Confident, polite, and courteous communicator with the ability to build and maintain strong relationships
- Exceptional customer service experience, with the ability to work multi-task, prioritise and manage various task simultaneously
Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.
