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Job description

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an individual to join this team in the role of Client Services Manager

The primary purpose of this position will be to drive the Escrow Client Services proposition in developing and enhancing existing client relationships and to support the business’ growth plans. The successful applicant will be responsible for managing client relationships, with a focus on developing effective client relationships with key clients to ensure that service standards are delivered seamlessly, and that client queries are handled in a professional and effective manner.

Escrow is representing a key pillar in Issuer Services growth strategy, the jobholder will need to work closely with both Transaction Management and the Global Product team to execute on the growth plan.

Being part of a wider team managing 6 products, the successful applicant will gain a huge amount of high profile client exposure, providing lots of opportunity to network globally.

In this role, you will:

• Deliver superior client service across the portfolio of allocated Escrow clients ensuring client feedback is captured and that queries are responded to in a timely manner
• Establish and maintain strong relationships with internal stakeholders to bolster the Escrow offering
• Working in close conjunction with the Business Development team to seek out new business opportunities
• Identifying process/technology improvements for clients which will benefit the overall client experience
• Drive the Client Service Agenda autonomously and actively promote the Escrow product

Requirements

To be successful in this role you should meet the following:

• Proven background of working within a client services role with strong networking and presentation skills
• Prior experience of Escrows is preferable however candidates that have knowledge of settlements, payments and /or custody will suffice
• Proven ability to communicate with several teams on a daily basis both locally and globally
• Ability to multi-task and manage frequently changing priorities within a fast-paced environment
• Articulate, business focused with the ability to manage stakeholders at all levels

The base location for this role is London

You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential – regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you