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Job description

Job Title: Escape Room Manager

Reports to: Director, The Engine Hub CIC

Location: 52 Parsonage St, Dursley

Hours: 16 hours per week

Salary: £29,000 pro rata

Contract: 12 months (3 month probationary)

Job Purpose:

To manage operations and, with others, develop the business of The Escape Room, Dursley to reach its goal of being a sustainable asset to the community that supports the wider aims of The Engine.

Key tasks for The Escape Room Manager:

• Management of three rooms which includes our mobile room ‘on tour’.
• Coordination and management of staff
• Management of game bookings, customer follow up, allocation of game master resources, customer feedback and online review monitoring.
• Delivery of a professional customer experience ensuring the delivery of games to a high standard, maintenance of the escape rooms overall cleanliness and tidiness of the venue.
• Maintaining positive relations with all customers, partners, stakeholders and the wider community to advance the aims of The Engine
• Expanding the market and seeking development opportunities through connecting with clients,
• Supporting and working within the ethos of what The Engine aims to achieve.

Key tasks of the Escape Room Manager:

• Administration
• Management of the operations of The Escape Room business
• Allocation of staff resources
• Data capture of all contacts made within the business to support our overall objectives, map our impact and support our future work.
• Confirming to team on a regular basis allocation of game provision, sales and future customer demand in order to plan, prepare and deliver an effective, efficient and professional service.
• Support the delivery of other income streams for example corporate team development use of the escape rooms.

2. Marketing

• Liaising with colleagues ensuring ideas and material relevant to The Escape Room and the wider work of The Engine are shared in a timely way for all publicity including social media, website, newspaper, events, radio etc.
• Be available to attend events and promotional campaigns that would support our work

3. Practical

• Being a point of contact for Escape Room queries
• Management of game masters
• Maintaining security for the premises and safety of our clients
• Regular risk assessment
• Ensure a professional service is always maintained (cleaning, repair etc)
• Delivery of up to 7 games a month as required

4. General

• Be willing to contribute to the wider goals of the business
• To undertake other duties as and when required within the work remit of The Engine and its subsequent income streams

Desirable skills and experience:

• Experience of managing an entertainment venue, working in the service industry and / or understand customer service
• Self-starter, able to use initiative, take pride in their work and seek further personal development
• Personable, open, good communicator who can manage a small team and be able to identify what is required, when, where and how.
• Understanding of best practice in the working environment with an ability to implement required actions
• Embrace problems and be practical in approach to finding a solution.
• Ability to be flexible in approach to working hours, work late afternoon, evenings and weekends when on duty.
• Ability to rise to a challenge, work as a team and recognise when to ask for help.

Job Type: Part-time
Part-time hours: 16 per week

Salary: Up to £29,000.00 per year

Benefits:

• Flexitime

Schedule:

• Flexitime
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dursley: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (preferred)

Work Location: One location

Reference ID: ERM/Feb23