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Working Hours: Monday – Friday with occasional weekends and evenings

Salary: £25,000

Serco’s Environmental Services provide a complete waste, recycling, and street cleansing service on behalf of the residents and local communities. With a professional, dedicated, and friendly team, our environmental staff ensure that our streets, homes, and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to the community that we serve.

Right now we are looking for a Social Value Officer to support with the community/ charity engagement strategy within the Sandwell Region, as well as helping the contract to improve its social value output and to improve community recycling participation.

Reporting to the communications manager you will identity opportunities to engage with local communities and groups around the services we deliver. We are looking for you to be a front-line educator to Sandwell residents, by developing and supporting behavioural change campaigns that encourage and promote good recycling behaviours.

This role will include;

• Identifying and ensuring environmental issues such fly tipping and waste containers are left on the highway are monitored and recorded
• Engaging with and creating opportunities with stakeholders
• Identity, investigate and resolve customer complaints and enquiries
• Identify positive PR opportunities and support press and media enquiries.

We know that our environmental team are our communities’ unsung heroes, and it can be pretty hard work, but we can offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team, and the knowledge that your work is directly responsible for helping to promote a cleaner, greener living and working space for everyone in the community.

What you’ll need to do the role

This role will see you completing contamination, excess waste, and preliminary educational visits so the ability to drive or have access to transport is essential.

You will to be someone who can use their passionate about the environment and making a difference to create and produce material to engage and promote positive change.

You will use your previous working knowledge from similar roles within communications or social values to complete data interpretation and identify areas of improvement.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• 
  Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

• Interesting, varied, and enjoyable work
• A company that recognises your contribution

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.