delivery manager London, England
Job description
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™
What success looks like in this role:
P&L/ Management
Has engagement level services profitability responsibility and manages services delivery for engagements.
Manages financials and operational metrics for multiple or large engagements. Ensures that the organization's strategy is consistent with Unisys strategy.
Achieves profitable revenue growth through the successful implementation of the business strategy.
Manages the delivery and implementation of services within planned timelines, budget, margins, SLAs, KPIs, OKRs and quality specifications.
Consistently delivers high value, "client ready" work with minimal supervision.
Applies business process methodologies to client business problems. Combines knowledge of business process methodologies with a deep knowledge of their domain and/or solution to sell, design and deliver a full range of solutions.
Leads and/or supports the implementation of change management, business process redesign or information planning
Consistently achieves or exceeds engagement revenue, margin, service level objectives and quality targets.
Effectively manages engagement risks, identifying and promptly notifying senior management of the potential impact of such risks and alternative approaches to mitigating them. Client Relationship Management
Builds 'client for life' relationships. Interfaces with the client's technical executives to understand their business challenges and recommend innovative integrated business solutions.
Participates in new business opportunities and add-on opportunities that result in profitable revenue growth within the client.
Manages the performance of internal and external service providers in order to ensure the implementation of deliverables and resulting client satisfaction. Interfaces with sub-contractors.
Advocates and models a strong focus on performance management, development, career growth, engagement, and diversity within the practice.
Works with Unisys recruiting to maintain a pipeline of outside experienced professionals.
Provides appropriate mentoring, feedback, training and development opportunities to help individuals within the practice reach their full potential.
Business and Industry Skills
Knowledgeable in one or more domains.
Stays current with information management / technology / IT Infrastructure industry, competitor and vendor strategies, technologies and offerings.
Conveys a high level of professionalism and a focused commitment to excellence.
Forecasts, plans, implements and reviews financial and people resources in order to meet defined business requirements in line with company strategic plans, targets and objectives.
Defines goals and contingencies.
Communicates in an open, candid, clear, complete and consistent manner. Listens well and gives full attention when others are speaking. Demonstrates maturity, self-confidence and self-control in formal and informal interactions.
Understands the meaning and implications of key financial indicators. Analyzes, integrates and utilizes financial data to accurately diagnose business realities, to identify issues and to develop strategies and plans.
Maintains absolute integrity while balancing the potentially conflicting objectives of exceeding client expectations for quality and value, appropriately developing professionals within his/her practice, and achieving Unisys financial objectives.
Utilizes a collaborative working style that stresses teamwork and places the best interests of Unisys over individual and team objectives.
You will be successful in this role if you have:
Relevant experience within a managed services business.
Relevant industry certifications preferable.
Active participation in professional forums, associations and social media.
Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
