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Environmental Account Manager Sheffield, England

ADI Group

Full Time Sheffield, England 20000 - 36518 GBP ANNUAL Today

Job description

adi Environmental

Permanent

Sheffield

Competitive Salary

Environmental Account Manager Duties:

To understand the scope of supply and ensure that you are well prepared e.g. safety induction, method statements, work permits.
Fulfilling water treatment contractual obligations
To analyse water qualities throughout the specific water system, interpret results and make recommendations.
To implement recommendations on the specific system integrity and efficiency, within the contractual scope.
To operate in compliance with the standards outlined in relevant documentation, including environmental and company health and safety.
To arrange all contractual tasks to be carried out on time.
To ensure that all equipment and documentation issued to you is kept in good condition, serviced or checked as appropriate and that any defects are promptly reported to the relevant manager.
To apply the business management loop
To focus on continual improvement and achieving customer delight.
To apply the planning & forecasting loop
To make effective use of the sales pipeline as a planning tool, including ongoing use of the lead & project log and quote log, as a driver for future activities.
To ensure the forecast for the business you are generating is included within the regional figures. It is essential that there is effective liaison with the appropriate BDM, particularly for the 6 & 12 month planning & forecasting.
To work in conjunction with the BDM to ensure that the bottom-up forecast is fully supported by activity planning.
To maximise sales within existing contractual business
To use every site visit as an opportunity to maximise product and services sales opportunities.
To extend the opportunities available and involve others through pre-qualified leads.
To ensure the product and service mix achieves the targeted turnover and margin.
To identify new product and service opportunities.
To use the creative selling loop to drive continual improvement
To follow up and pre-qualify opportunities for further business, liaising with the area BDM and the customer to agreed scope and timescales.
To analyse customers and assess market trends to set objectives and plan activities.
To develop and use personal action plans, using the sales pipeline to ensure timely follow-up of ongoing work.
To align with the customer and practice open questioning and active listening, looking for opportunities for ‘walking the plant’.
Where appropriate, prepare and present services proposals based on the customer’s requirements.
To be well organised and prepared for the sales discussion, focusing on effective pre-qualification and using supporting materials e.g. pre-qualification form.
To check on the internal scheduling workbook, prior to visiting the customer, as all information relating to customer touches should be visible there.
To apply solution selling at every opportunity i.e. diagnose, align, propose.
To pro-actively convert proposals to orders.
Provide exemplary service to internal and external customers/clients.
Complete and submit Customer Care Issues Log entries, as appropriate, so as to ‘pass the baton cleanly’.
Communicate, to appropriate people, information obtained on such subjects as customer activities, competitor activities, product applications, problems and opportunities in a timely and effective manner.
To utilise company systems to facilitate effective communications: Salesforce, e-mail, telephone and fax.
To identify and communicate any problems/barriers affecting realisation of potential business or opportunities for improvements to your manager, with suggestions for resolution where possible. Do not wait to be managed.
To be familiar with the Staff Guide, Management Philosophy and Leadership Philosophy and live the Company Values. Be aware and understand the company’s policies.
To take responsibility for your own Personal Development Plan (PDP).
To carry out any reasonable tasks in accordance with your position, aiming to add value.
To acquire and maintain an appropriate knowledge of adi products, services and customer applications, industry and process knowledge.
To keep abreast of competitor activity and market conditions, pertinent to your specialisation.
To operate to company and agreed procedures on document handling and other relevant data sheets.
To operate with high integrity at all times.
To ensure that at all times you operate within health and safety guidelines, both adi’s and site specific.