Entry-Mid Level Content Designer : Consumer Manchester, England
BT
Full Time
Manchester, England
41102 - 49102 GBP ANNUAL Today
Job description
Entry-Mid Level Content Designer : Consumer
Job Req ID: 16750
Posting Date: 7 Jun 2023
Function: Content & Design
Location:
Deansgate, Manchester, United Kingdom
Salary: Competitive, with great BT benefits.
About the role
Full time, 3 days a week together in one of our UK Digital Hubs (flexible 2 days wherever).
- Manchester
- Birmingham
- Bristol
- London
As a Content Design Professional at BT, we will support you as you start your journey within Content Design and help you to develop your craft, You’ll be expected to create and deliver written content and define the format eg: images, video or text to present the content depending on the user journey.
You will be the objective voice of our users and always put their needs first, especially when designing brilliant content. You’ll be part of the Content Design team responsible for helping users step through and navigate our journeys, allowing them to find the information they need in the simplest, smartest way possible.
Working in agile teams, you’ll be supported by other Content Designers as you learn to shape user journeys within the various digital products and services we offer and become adept at using evidence, data and research to inform decisions and change things for the better.
As an active member of the content design community, you’ll champion our content design practice and be enthusiastic about promoting a user-centred way of working within the team and beyond.
Working at BT is an opportunity to work in a genuinely customer-obsessed environment. You will be given the tools to succeed in an environment that promotes a user-centred way of working, designing personal, simple and brilliant content.
Working in agile teams, you’ll be supported by other Content Designers as you learn to shape user journeys within the various digital products and services we offer and become adept at using evidence, data and research to inform decisions and change things for the better.
As an active member of the content design community, you’ll champion our content design practice and be enthusiastic about promoting a user-centred way of working within the team and beyond.
Working at BT is an opportunity to work in a genuinely customer-obsessed environment. You will be given the tools to succeed in an environment that promotes a user-centred way of working, designing personal, simple and brilliant content.
What you’ll do:
- Create and design content that meets user needs and is optimised for our digital products
- Work in a multidisciplinary, agile team to help develop the end-to-end user experience
- Work closely with stakeholders to understand business needs and ensure our content is evidence-based, user-centred and continually optimised
- Use discovery and user research methods to identify pain points and user needs.
- Take responsibility for legal and regulatory governance and compliance of your content.
- Ensures all content is accurate, error free and of a high standard
- Be a design team representative and ensure and advocate a user-centred approach to all the content you create.
Skills and experience you'll need:
- Strong written communication skills
- Understanding of user-centred content creation and strategy
- Understanding of key content design skills eg. customer journey mapping,
- Empathy and understanding of the value of research to identify pain points and user needs
- Experience working within a collaborative, multi-disciplined team in a fast-paced environment
- Understanding of content publishing processes and content management systems
- Knowledge of how to use data and insights to inform decisions and improve content
- Knowledge or experience in designing for inclusivity and accessibility
Benefits
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
