Entry Level IT & Technical Support Assistant Remote
Job description
We are actively recruiting an enthusiastic individual to join our team. Westminster Forum Projects are currently recruiting for an IT & Technical Support Assistant to join the team, providing technical support on internal IT issues and leading the technical aspect of the company’s online conferences.
The ideal candidate will be a professional individual with a keen willingness to learn and is looking to progress a career within a growing organisation.
The role –
IT Support
General 1st line and 2nd line support to the company including but not exclusively:
- Overseeing maintenance of all IT systems
- General IT support to all staff including solving problems and fixing PC related issues
- Liaison with third-party support companies
- Onboarding new starters on the system and overseeing company equipment
Online conferences – Technical support
- Hosting virtual conferences on Microsoft Teams
- Regularly researching, testing the online platform for continuous improvement of the virtual events
- Investigating any issues and liaising with third-party support companies when required
- Providing technical support for attendees
- Preparing post-conference materials
- Arranging staffing and scheduling for upcoming conferences
- Training new starters on hosting events
- On occasion attending in person events, setting up the venue and assisting with the technical side of things (i.e powerpoint slides, livestreaming via teams & ensuring the event is recorded)
The successful candidate –
- Experience with virtual events software – Desirable
- Excellent organisation and time management skills
- Confident and excellent communication skills
- The ability to troubleshoot a variety of IT-related issues and resolve user issues
- A positive "can do" attitude and flexibility in taking on a broad range of IT responsibilities and tasks at short notice
- The ability to quickly learn new operating procedures and maintain established systems
- The ability to perform a variety of general administrative tasks on Microsoft products
- Possess a driving license and access to a vehicle
Company benefits –
- Six monthly performance/salary reviews
- Pension scheme
- Expense paid conference trips
The role is full time, Monday-Friday 9am-5pm. The role is remote, but the ideal candidate will need to be located within a close distance of our base in Bracknell and will involve some days in the office. This will be required when arranging equipment and in the lead up to conferences.
To apply, please email your CV together with a covering letter, indicating why you would be suitable, to [email protected].
Job Types: Full-time, Permanent
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: Remote
